The SFS / VAST team of Jeff Cutshall, Chuck Violand, Bill Yeadon and Steve Toburen share their insights into the best business practices and how you can make it alone in the Cleaning and Restoration Industry.
The “social” aspect of sharing “likes” in Facebook is just a hi-tech, instant version of the “Customer Cheerleader” concept that SFS has been preaching for the last 14 years! So is your business tapped into the power of social media?
Is your carpet cleaning/restoration company constantly “leaking”? The first road to patching the leaks is to recognize the problem … and its cause. Chuck Violand points where to look for lost energy, profits, … you get the idea.
Bill Yeadon finds insights into the entrepreneurial psyche by focusing on this parable of a talented Baker’s path to financial success and personal fulfillment.
So Chuck has weighed in earlier on why you need to get out of solving every single problem for your employees. Yet you are probably already there! So how do you get out of being a “problem solving Sugar Daddy”? Follow these four steps to relief…
So how many problems did you solve for your employees yesterday? A lot? Feeling pretty good about yourself? Chuck Violand says “shame on you” if you have become the Chief Problem Solver in your company …
The “Three Stooges”? (We’re not talking about Chuck Violand, Big Billy Yeadon and Steve Toburen of SFS fame!) Nope, Chuck says that we learn how to avoid “Paralysis by Analysis” from Larry, Moe and Curly!
Cleaners get nervous when its time to quit the day job and go full speed ahead with their new cleaning venture. Bill Yeadon shares his insights after helping many budding cleaning entrepreneurs make the jump!
Chuck Violand proves that the old saying, “The fish rots from the head down” is constantly proved true when it comes to how we hire new employees. Escape from the “employee revolving door” by avoiding the trap of “desperation hiring” …
Rhinos, elephants, and camels- Does this have anything to do with carpet? Click on through to see what a carpet cleaner can learn from Mohawk Industries’ marketing techniques. (Hint: Brace yourself…)
Even with Honda’s high quality (and profits) their executives still aren’t happy. Why not? Chuck Violand explains and in the process you will learn a valuable lesson for your cleaning and restoration business …
As children we are really inventive when it comes to making excuses. Then as we mature we improve even more on justifying our behavior. Chuck Violand brings this dangerous crutch home to business owners. Who do we blame? Chuck says one little book can turn these negative “excuse making” actions around …
How important is a good guarantee in your overall customer service system? Big Billy has stumbled on a treasure trove of ways to keep every customer pleased. Check out how coupon discounter Groupon is building their company by wowing customers …
You may know the Jon-Don “Bobbsey Twins”- Steve Toburen and “Big Billy Yeadon”- as two of the leading management/marketing experts in the Cleaning & Restoration Industry. But Steve and Bill have also pushed around their share of buffers and cleaning heads in their time. In this new “Clean Talk” column Bill shares the technical wisdom of his years (which are considerable!) and Steve chimes in …
Woody Allen postulated years ago that “75% of success is just showing up”! Chuck Violand focuses on that other vital 25% which you can control …
Most of us entered the carpet cleaning industry by the “back door”- as technicians first. No shame in that. But sooner or later most carpet cleaners must morph into being a “leader” in their company. Being a good leader is both simpler and infinitely more difficult than you may have ever imagined …