The question every customer is afraid to ask!
Way back in the 50’s Bo Diddley sang a song titled “Who Do You Love?” If Bo were around today he would change the lyrics to “Who Do You Trust?”
management
Steve’s latest Value Added Service “field trip”
Everywhere you go and every commercial transaction you make should be examined with your “Customer Eyeglasses”. For example, notice what Steve took out of a recent (and very sudden) sojourn to Brooklyn, New York …
Exploiting Chaos
Chaos sounds horrible. It brings to mind historic events such as the fall of Saigon or 9/11 and the horrors that ensued. But chaos can also lead to opportunity. In fact there is a Chinese symbol that stands for danger but also means opportunity. Which one will you choose?
A richer life by “courting” your people.
In his fourth and final installment of his “courtship series”, SFS Instructor Chuck Violand expounds on the true riches to be found in business and (no surprise here!) they have nothing to do with money!
How the Mighty Fall
You may think that Jim Collins’ book How the Mighty Have Fallen does not pertain to you. Are you sure? Are you and your employees still 100% committed to the core beliefs and values you stated during your startup? Take 10 minutes and find out.
Delegating or Shirking? You Make the Call! – Part II
Delegation is essential whether you are a small owner-operator or run a multi-truck operation. Learn the “why and how” in part two of a series I call: Delegating or Shirking? You make the call!
Delegating or Shirking? You Make the Call! – Part I
The word “delegate” means to “entrust, assign or transfer a task, function or power to someone else.” Usually, when an entrepreneur thinks of delegating, they immediately think they must have employees to do so. Wrong!
Struggling with a business identity crisis?
Are you tired of trying to be “all things to all men”? You aren’t the only one struggling with business identity crisis…
Constantly communicate your company values
To truly be successful in a service business you must focus your employees on …CUSTOMER SERVICE!
Why do I bother? Part II
OK, I justly flogged AA a few hours ago. But what can YOU learn from their pompous, patronizing and totally wrongheaded approach toward recuperating from a service disaster? (By the way, this has been very cathartic! I feel much better now!)
Why do I bother?
IF your customer takes the time and effort to complain, don’t ignore them and NEVER patronize them. You might even actually LISTEN and learn some valuable stuff. American Airlines just hasn’t got the message.
Door hangers: Just because they’re a great “old” idea won’t make them happen!
Many, many cleaners have success with door hangers. Motivating your carpet cleaning techs to actually distribute them is another story. So how do you “git ‘er done” when you have recalcitrant employees?
Can I make it in this market?
I’m thinking of starting a small carpet cleaning business in an area of about 80,000 people,….and about 50 carpet cleaning companies! So,starting out part-time (at about 10hours a week) is it worth the risk of my limited start-up capital?
Jon O. Fields- RestorePro, Inc.
“Business and success are not an event. Business and success are a journey.” Jon Fields shares what SFS business concepts have prepared his company for amazing success.