Do the job right
This little nugget is a great reminder of how important the details are when Making the Cheerleader.
Steve Toburen
What should I give for referrals?
Help me out here, Steve. I want to show my gratitude to my customers who refer me. But money seems a bit tacky plus I don’t have any to spare right now! So how should I reward my Cheerleaders?
Can I make it in this market?
I’m thinking of starting a small carpet cleaning business in an area of about 80,000 people,….and about 50 carpet cleaning companies! So,starting out part-time (at about 10hours a week) is it worth the risk of my limited start-up capital?
Dog puke and Spot Out- a volatile combination?
Who’s to blame? The pooch or the chemical? Only one way to find out.
Just because its old doesn’t mean its no good …
The “oldies but goodies” are often the best and not just in music either. For example, thinking on marketing …
Goods versus services? Wassup wit dis?
Everyone always talks about setting up “systems and procedures”. But I get a little confused on how to set up systems and procedures for carpet cleaning and/or restoration. It seems there are a bunch of variables here …
Chart your employees way to consistency
Use visual aids to bring your written procedures to the work area.
Sometimes the hardest thing to do is ‘reach out’ …
Much can be gained by having a non-confrontational Exit Interview with your departing employee.
Dry away your sweaty palms of nervousness
Sweaty palms are a BIG time negative MOT. While you may not be able to fully get your nerves under control, at least don’t let them show with this technique.
SFS arrives on the Web!
Here it is boys and girls! FREE, practical, insightful advice delivered straight to you on the Internet.
Working Issues With Mom
Communication is key to good management and even more so when there is family involved.
Your biggest business problem???
There are millions of people out there who will cheerfully pay you more! But they won’t do it unless you …
A rant for your health
As a carpet cleaner you are invariably exposed to various “noxious substances”. Both from the cleaning agents we use AND the stuff you are taking out of the customer’s home. So WHY would you CHOOSE to expose your body to even worse products?
4 smooth techniques to get your customer’s email address
All four of these options allow you to indirectly obtain your client’s e-mail addresses which of course let you stay in touch with them free of charge.