Why don’t they like me?
Have you ever wondered why your competition views you with fear, anger, hatred and/or envy? Steve weighs in with a few thoughts …
Delegating or Shirking? You Make the Call! – Part I
The word “delegate” means to “entrust, assign or transfer a task, function or power to someone else.” Usually, when an entrepreneur thinks of delegating, they immediately think they must have employees to do so. Wrong!
Lovin’ that new technology
As one of the oldest of the baby boomers I am not the first to jump on new technology. C’mon there is nothing wrong with 8 track players. But those techno geeks finally came up with something cool and easy to use.
“Forward Schedule” your carpet cleaning appointments!
Learn how to take advantage of a golden opportunity to nail down the date for your next visit.
Struggling with a business identity crisis?
Are you tired of trying to be “all things to all men”? You aren’t the only one struggling with business identity crisis…
How to Get Smart in 15 Minutes
Wouldn’t it be nice to be the president and have someone read the news for you and just tell you what you need to know?
Use your employee’s “mugshot” …
Seeing their picture and profile on the company web page is a great ego boost for your employees. And your customers LOVE knowing ahead of time who will be coming to their home. Try this win-win method to better morale and branding.
Constantly communicate your company values
To truly be successful in a service business you must focus your employees on …CUSTOMER SERVICE!
An apology … and a clarification.
Steve pleads guilty, your Honor, but with both an explanation (justification?) and a promise to make things right for all you restoration-only SFS site members …
Are you a Sales junkie?
Spend thirty minutes a day reading and highlighting these five books and in a few short months you will be on your way to becoming a sales natural!
Maximize your on-the-job presence
Easy, simple, free marketing. How? Simple- make it easy for people passing by your service vehicle to take your number with them.
What is the most important word?
In the 1967 movie “The Graduate” the most important word for Benjamin was “plastics.” In our current challenging economy the word is…..
Couldn’t agree more.
So just what do you want to be? A) Successful, B) Wildly successful or C) just “Normal”? Big Billy shares one secret …
The ongoing “Methods/ Standards War” …
Every time carpet cleaners start debating HOW to clean a carpet there is “blood on the tracks”. So sad, because what is “perfection” anyway?
Why do I bother? Part II
OK, I justly flogged AA a few hours ago. But what can YOU learn from their pompous, patronizing and totally wrongheaded approach toward recuperating from a service disaster? (By the way, this has been very cathartic! I feel much better now!)