The best way to train techs in customer service
How can owners and managers train their employees so that they morph into “Cheerleader making machines”? Jeff Cutshall shares one solution…
SFS Instructor’s Blog
The SFS / VAST team of Jeff Cutshall, Chuck Violand, Bill Yeadon and Steve Toburen share their insights into the best business practices and how you can make it alone in the Cleaning and Restoration Industry.
Video: How to ‘convert’ a complaining customer
Watch Steve Toburen’s interview with Jeff Cross on Straight Talk. There is even a PDF download bonus.
What is your biggest ‘Business Struggle’?
Your workers are the ‘wild card’ in your continual game of ‘business poker’. And yet I (finally) learned how to get the odds on my side with just six words…
SFS: ‘Winning over your caller’ online LIVE seminar!
In my online SFS: Winning over your caller! seminar on November 10th from 10:00-1:00 (Eastern Time) you’ll get guaranteed solutions to your profit-crushing phone problems.
WHY you must get rid of ‘Marginal Workers’ in your company.
Here’s WHY (especially right now with so many great VBP unemployed!) you should never ‘settle’ for a marginal worker (MW)
PLEASE offer more ‘ASO’s’ than just protector!
These Additional Service Options will bring you huge profits IF you give your client the PRIVILEGE to spend more money with you!
The life you save may be your own! (Or your customer’s life!)
Any death is a tragedy. But when people are killed from blowing off basic safety rules it is just so maddeningly senseless. Avoid this dangerous gas …
The SFS ‘3-Legged Stool’ Business Model
Let’s analyze the three synergistic ‘legs’ (business sectors) I recommend in SFS training.
Kudos to a great Seattle SFS: ‘Business Transformation’ Group!
A big shout out to our August, 2019 SFS: Business Transformation graduates- you folks were seriously focused!
Time to “Git ‘er done”!
A collection of efficiency procedures for the cleaning and restoration industry. Don’t just do the work right, do it quickly to move on to the next job.
The Customer Comes Second!
What does it really mean to value you workforce as your greatest asset? Few cleaning and restoration companies live up to their claims of caring for their employees. How do you measure up? Does it really matter?
Step by step guide to put a price on your cleaning business!
In this report, Steve Toburen shares 4 factors to guide you to a realistic price on your company. The included worksheet will get you started …
I sold my restoration company for 22 times MORE than I paid for it!
Do you have an “exit strategy”? This successful restorer sure is glad he took action after attending SFS some 10 years ago.
New format for Weekly QuickTIPS
We are really excited to share this sneak peak of what the SFS QuickTIPS are going to look like starting next week.
How to get paid BEFORE your client “disappears”
Making the Cheerleader is your prime objective but if you don’t get paid it doesn’t feel quite so good!