How can I get feedback from commercial jobs?
So are comment cards appropriate for commercial accounts? At times, yes. But Steve suggests a more “proactive approach”…
commercial cleaning business resource
How can I increase the cleaning frequency of our accounts?
How can a big city commercial cleaner tie-up his commercial customers for the long-term and avoid back-breaking restorative cleanings? Zoned “Maintenance agreements” are the answer but how should he structure (and sell) them? Steve weighs in …
How to “convert” a big cleanup into a regular contract account
A Carolina cleaner is all excited about a big job. Steve returns him to reality with a reminder on regular cash flow and how to get it.
Sell more commercial accounts with a “DSM”
Selling is a PROCESS- not an “event”! The more hooks you put in the water the more fish you catch. So get off the truck and get face-to-face. Here is how I made it happen for my business.
What kind of listener are you?
Listening to your clients/ employees/ fellow cleaners (and especially your WIFE) may be your very best “Success Strategy”. Bill Yeadon shares a great “listening resource” and some important reminders.
“Commercial Carpet Analysis” Form
So you finally muster up the courage to visit a great prospect for your regular commercial carpet maintenance. Even better, the owner agrees to see you! So NOW what do you do???
How should I pay an outside commercial cleaning sales rep?
A commercial cleaning firm is facing problems with a recently hired outside commercial rep. Steve tells them what they should have done and still can do!
“SFS is a great course for ANY service industry business!”- Zach Knight
SFS member Zach Knight shares a key concept he learned from Strategies for Success and how it has helped his business …
Commercial Production/Pricing Analysis Log
Commercial work is all about two things- A)Achieving “production per hour” and B) making a high “net profit”. Use this form to find both in different cleaning scenarios.
How do I get started in contract commercial carpet cleaning?
A San Diego carpet cleaner has some equipment but lacks experience. Even more importantly he doesn’t have any JOBS! Steve shares how to sell commercial contract carpet cleaning …
How do they make money at 7 cents per foot?
A St. Louis cleaner wonders just how her competition can actually clean carpets at such a low cents per foot rate and still stay in business.
I need help with carpet cleaning “contract legalese”!
A Nebraska carpet cleaner needs advice on drafting commercial contracts. Steve is happy to help but with a reminder on the need for legal advice …
“I need help with a complex commercial cleaning bid!”
A California carpet cleaner is “drowning in the details” of a commercial cleaning bid. How should a carpet cleaner calculate a really large commercial job? Steve helps him rescue what may be a “golden opportunity”.
Pricing commercial cleaning with encapsulation vs. hot water extraction?
A Tampa carpet cleaner agonizes over whether to charge less for encapsulation instead of HWE with his truck mount. What factors should be weighed? Steve dives in with his favorite dentist analogy …
How to skillfully pitch your commercial carpet cleaning services
Preparation is key to any sales presentation. What tools are required for making the big sale in commercial carpet cleaning? What should be avoided? Bill Yeadon offers his insights to closing the BIG sale.