Business Bullies – Part 3
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
employees
Business Bullies – Part 2
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Who should pay for my techs training and certifications?
A Memphis cleaner plays with his options of how not to get hung out to dry by his new technicians. Will it work? What else should he take into account? Steve weighs in.
Stop sending broken/unsafe equipment back out on the job!
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Quit using your cell phone to check what time it is!
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
How can I hire someone who hasn’t applied?
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
Do a ‘Trial Hire’ BEFORE you ‘propose’ to a job applicant
So why not let both parties get to know each other before you “tie the knot” by offering full time employment? Here’s how to do this…
Organize your truck for efficiency
Let’s focus on your “prime work space”- your trucks! And yep- I’m gonna hit ya with an old cliche: “A place for everything and everything in its place.”
Cold weather survival tools (Video)
Steve Toburen shares some “winter survival tools” that will let you not only survive but prosper with snow, ice and cold.
“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
Are your managers trapped in the middle? – Part 1
In this two part series we’ll review how some entrepreneurs trip up their organizations by mishandling management relationships within their companies. Then we’ll discuss how to avoid these stumbling blocks.
What are the best evaluation methods to use with our staff?
Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …
Leading your Cleaning/Restoration Business- Part II
Chuck talks about two struggles: Employee “pushing versus pulling” and how to resolve the eternal “short term versus long term” financial issues. Read on…
A great business card “Moment of Truth”
Tweak how you hand over your business card and you will make your prospect feel “extra special”. (And this is always a good thing!)
How can I motivate my sales staff?
A California cleaning, restoration and flooring sales company owner is struggling with “demotivated” sales people. Steve shares some principles on how to run an upbeat sales meeting and how to help your staff (or you!) sell more jobs!