The Employee Profile Page helps break the ice! (Part Two)
Use an Employee Profile Page to introduce your employees before they even knock on the customer’s door. Steve offers key elements to include.
employees
Why grow into a ‘Critical Mass Business’?
Just what is a Critical Mass Business and how can you make it work for you?
Back to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
How should I bonus my techs on their “Additional Service Options”?
Make it easy for your technicians to sell more on the job and you’ll make more money too. At the same time keep things transparent for everyone.
Communicate the week’s priorities
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it …
How to give “public recognition”
Improve your worker’s sense of self worth and you will create long term employees who love their job.
Using your vans to recognize great employees
You should frequently (every day if possible) tell your staff how much you appreciate them, but that is not enough.
So are we done with “belching at the table”? – Part 5
Yes, there are significant emotional and financial rewards that come along with the CEO title. However, there are also pitfalls to be avoided.
Brave enough to “belch at the table”? – Part 4
Are you continuing to develop your own skills to help you keep up with an ever changing workplace? OR have you started to coast?
Are your employee’s “belches” growing? – Part 3
One of a CEO’s main responsibilities is to “grow their people”. How is this done?
Do your employees need to “belch at the table”? – Part 2
“Holding yourself accountable” by answering some uncomfortable (and very soul-searching) questions will make a huge difference in your business… and your life!
Business Bullies – Part 4
The boss doesn’t have to flaunt her authority by threatening people and the business owner certainly shouldn’t try to bully someone into higher performance.
Business Bullies – Part 3
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Business Bullies – Part 2
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Who should pay for my techs training and certifications?
A Memphis cleaner plays with his options of how not to get hung out to dry by his new technicians. Will it work? What else should he take into account? Steve weighs in.