Should I switch and pay techs on commission?
All compensation arrangements have pros and cons. Steve reviews the options for commercial and other business models to pay techs.
employees
How to reduce commercial complaints
This simple checklist consistently guides your front-line service worker’s relationship with your clients
Avoid dangerous carbon monoxide poisoning
Develop a solid and consistent work routine that avoids carbon monoxide.
What can I do with my high labor overhead?
Frustrated with high labor overhead? If you have employees it is an issue that requires attention. Steve offers 4 recommendations to offset the costs.
Put on your “Customer’s Eyeglasses”!
“Putting on the on the Customer’s Eyeglasses” is my term for looking at yourself (and your actions on the job) through the eyes of your client.
Why (and how) to not “hire in a hurry”!
It IS possible to find better employees in the cleaning and restoration industry. Follow these 7 tips to start the process today.
The Employee Profile Page helps break the ice! (Part Two)
Use an Employee Profile Page to introduce your employees before they even knock on the customer’s door. Steve offers key elements to include.
Why grow into a ‘Critical Mass Business’?
Just what is a Critical Mass Business and how can you make it work for you?
Back to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
How should I bonus my techs on their “Additional Service Options”?
Make it easy for your technicians to sell more on the job and you’ll make more money too. At the same time keep things transparent for everyone.
Communicate the week’s priorities
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it …
How to give “public recognition”
Improve your worker’s sense of self worth and you will create long term employees who love their job.
Using your vans to recognize great employees
You should frequently (every day if possible) tell your staff how much you appreciate them, but that is not enough.
So are we done with “belching at the table”? – Part 5
Yes, there are significant emotional and financial rewards that come along with the CEO title. However, there are also pitfalls to be avoided.
Brave enough to “belch at the table”? – Part 4
Are you continuing to develop your own skills to help you keep up with an ever changing workplace? OR have you started to coast?