“Card” your new employee immediately
You’ve invested a lot finding, interviewing and hiring a new employee. Now help them to feel like part of your family….
employees
“Bribe” your on-call techs!
24 hour emergency call-outs are just part of the game in a cleaning and restoration business. So make like easy (and lucrative) for your employees…
“I was getting stress issues!”
A successful Oregon cleaning and restoration entrepreneur is empowering his project managers and other employees. Now they will be more fulfilled while the owner can focus on what he does best.
The causes of “Swarm Management”- Part II
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!
What medical questions can I legally ask?
A Texas restoration contractor needs help on complying with the confusing medical documentation laws. Steve reaches out to the experts…
The “I say … they do” myth (Part 2)
Regardless if you are speaking to senior managers, secretaries, technicians, or sales reps, they all need these 3 common elements when we ask them to do something new.
The “I say .. they do” myth (Part 1)
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.
Employee trouble in paradise…
Business is rocking … yet the office environment has this entrepreneur on his knees looking for how to bring peace to the valley.
The context of “free”
Whether it’s “free air” or free speech or freedom of choice, each freedom has a “cost/benefit ratio”.
Can you ‘Build your Business’ with SFS?
You have spent years building a good company- why not invest 5 days in 2013 to make it truly great AND in the process discover new personal freedom?
So what can SFS: “Business Transformation” do for you?
The Strategies for Success program has always been the industry’s “Gold Standard” for business building help. Now Steve says SFS is even better for 2013…
Respect your client’s “Personal Space”
You (and your employees) have a very short time to put your customer’s mind at ease. How long? Steve says two minutes! So you better get started off right…
Love, hate and commercial cleaning
Attention all Connections attendees. Don’t miss Steve Toburen’s “Building Commercial Toll Booths” seminar next Wednesday morning in Las Vegas. Even better, it is FREE and Steve guarantees no sales pitch!
The Three A’s – Part 2: Accessibility
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…
Praise employees AND promote your company
Let’s be honest here. Few people brag about being a carpet cleaning tech! So Steve says you must motivate your employees with “Public Recognition”. (And get some free marketing for your company at the same time!)