Keep track of what matters most
In the deluge of Paperwork your Technicians and office staff manage don’t forget to track what matters most to your customers …
Steve Toburen
Strategies for Success Seminar- October, 2009 (Roselle, IL)
A standing-room-only group of very capable (and active) SFS attendees had a great time (and left Steve hoarse!) at our Chicago headquarters. They wanted to share their thoughts with everyone …
Where is the REAL (and easy) money?
An Australian carpet cleaner wants to make more money while he is already in the home. So what other profitable services can he offer? Steve weighs in …
Seeing is Believing
Your employees can be wonderful Cheerleaders for your company and services. Here is one idea to help them become more vocal in advocating add-on sales.
Too high? Too low? HELP!
A new carpet cleaner is getting whip-sawed from both sides. Steve tries to bring a bit of sanity and balance to the eternal question, “How much should I charge?”
Win the carpet cleaning cheerleader with a sweet reminder
One of our favorite SFS acronyms: “KISS” as in: “Keep It Simple, Sally”! Sometimes even the simplest of gestures can make the biggest impressions. Here is one “tasty” Cheerleader making idea to implement with your staff …
How and where do I find temporary fire restoration workers?
Finding quality people that are interested in on call work is challenging one Colorado restorer. Steve shares an answer that worked in his company …
Help your employees “do good” in the community
Can you combine your workforce and charity for good feelings? Here is one idea.
Strategies for Success Seminar- September, 2009 (Langhorne, PA)
Everyone in the latest Strategies for Success Seminar held in Langhorne, Pennsylvania was highly motivated and a pleasure to teach.
Switch places with the Customer
Put yourself in the place of the customer to get the full picture. Then make your work shine.
Just getting into business …
We all have to get our feet wet and take that first plunge. However, getting started right can save you a lot of pain and aggravation. What pitfalls would Steve avoid if he was just gettin’ going? Take a look …
Recession proof your restoration business
A free and open seminar presented by Phil Rosebrook, Jr. and Steve Toburen
Commercial proposal butterflies …
Our Strategies for Success member has captured the interest of a big commercial account. But he finds actually generating the proposal to be a daunting task. But fear not! Steve rides to the rescue with a step-by-step answer …
“So how long is it going to take?”
Steve waxes nostalgic when asked about his “success time-line” and then shares a few bone-headed mistakes he made over the years so you can avoid them!