Steve Toburen 
You have finished up restoring a water damaged home. The home owner has been great to work with and the structural contractor has played ball. So what can you do to thank everyone involved? See what Steve suggests to one California SFS member that specializes in water damage restoration …
Show care and concern for the well-being of your customer’s family and home by following this simple Procedure.
Good morning, Steve,
Even though I own my own carpet cleaning business I have also been building my own house and contracting it out myself. The people I am coming across are astounding! These “professional” businesses and contractors have absolutely no customer service.
Hey Steve,
Do you recommend advertising in the “services section” of the classified in a town’s main local paper? If so, what sort of response can I expect? What can I put in 3 lines that would draw attention to my company?
Get the inside scoop on how your employees see your company and more importantly … their BOSS. (Which of course means YOU!) How to find out this vital (but possibly uncomfortable) information? Read on …
Can you show genuine concern for the customer’s belongings and protect yourself at the same time? This procedure shows how.
Give pet problem spots priority by visually letting the customer know you are giving them the due attention.
With so many fancy advanced marketing schemes it is easy to get sidetracked away from some tried and true basics. Take a look at this simple and economical marketing campaign that targets your local market and it is FREE!
Throughout the USA and around the world there is more and more diversity in cultures and the languages spoken. Is your company prepared for this reality?
Everyone TALKS about giving “good customer service.” But few people actually DO anything about it! Change this destructive habit with this great “employee orientation” procedure. Even better, the download is FREE!
Ah yes, the eternal question: “How do I ‘bid’ a job at the ‘right price’?” (Which means low enough that the manager does not fall out of his chair laughing when reading your proposal but high enough to make a profit.) Steve shares a 4 step “pricing for profit” system …
Regardless of your preferred season of the year, we can all agree that Winter offers it’s challenges to working in the Customer’s home. Try this technique to keep your productivity up …
A Pennsylvania tech wants to add a bit of pizzazz to his “cleaning presentation”. His boss (being from the “old school” isn’t so sure. “New School Steve” shares his thoughts plus a couple of hints …
Everywhere you go and every commercial transaction you make should be examined with your “Customer Eyeglasses”. For example, notice what Steve took out of a recent (and very sudden) sojourn to Brooklyn, New York …
In the deluge of Paperwork your Technicians and office staff manage don’t forget to track what matters most to your customers …