Steve Toburen

Director of Training for Jon-Don’s Partners for Success™ program, Steve Toburen spent over 20 years “down in the trenches” as the owner of one of the most successful cleaning and restoration firms in the country. Check out Steve's technician training program HERE.

Should I go with a “one stop package” carpet cleaning “business opportunity”?

by

When entering a new industry it can be an oh-so-very-overwhelming journey. So it is tempting to go the pre-packaged equipment route, especially if the company offers you a “protected territory” for your carpet cleaning business. But Steve says to be very, very careful. After all, you are putting one more link in the “supplier chain” …

How professional carpet cleaners can get local small business consulting … FREE!

by

Even the Bible says that “in the multitude of counselors there is salvation”. And yet, being the stubborn, mule-headed entrepreneurs that we are, we continue to insist on going it alone. One SFS member shares a great idea on outside advice. Even better, this help is FREE!

Opportunities abound everywhere for selling professional commercial carpet cleaning!

by

Read how SFS members Larry and Elissa Holder patiently (and sneakily) sowed the seeds that just may lead to some HUGE commercial carpet cleaning contracts from the U.S. government!

What can carpet cleaners take away from the Toyota mess?

by

As a professional carpet cleaning entrepreneur you have built a great and unshakable reputation for quality. Or have you? Steve Toburen analyzes how a complacent attitude can quickly sink a recognized world leader in quality …

What pitfalls are there in buying a carpet cleaning business?

by

One wanna-be entrepreneur asks Steve what to watch out for in buying a carpet cleaning business. Steve’s answers may surprise and shock you. If so, they may be just the wake up call you need to successfully sell your company in the future …

A cleaner reaches out to local carpet retailers …

by

Everyone wants carpet retailers to refer them and yet very few do. Steve explains why plus gives the “big picture” on how you can get retailers to enthusiastically promote your company. Plus Steve also puts out a call for help to all SFS members …

How can I target the right age group for residential carpet cleaning?

by

A New York carpet cleaner poses a thorny question, “What is the average age of my customer”? In typical Steve Toburen fashion he takes the “long way around” before answering the original question. But Steve’s long-winded reply contains some great insights on the Emotional Dynamics of the home owner/technician relationship …

See how an old, washed up ex-carpet cleaner strikes back at Sprint!

by

[private]After almost three years of care-giving for my in-laws in the States it is time for us to return to our home in the Dominican Republic.  (Both of Sioux’s parents have passed away in the last year or so.)  But hey, NEWS FLASH here- Cell phone and cable companies are not your friends when it comes to ending contracts!

I foolishly thought since we had signed “one year contracts” three years ago we could say sayonora whenever we wanted.  But noooo- you only get a 30 day window one time per year and then the contract automatically renews!  Grrrr …

Read more

Steve’s “Bleeding Hearts” Advice Column Directory

by

Steve Toburen answers pleas for help from carpet cleaners, mold remediation and fire and water damage restoration professionals. If you are starting a carpet cleaning business or an experienced small business person you will surely find practical advice here.