How can I organize my commercial cleaning accounts?
Get the key information down on paper so that ANYBODY can do the job in a pinch.
accountability
How can I hire a salesperson for commercial accounts?
Should a business hire a salesperson or do it themselves? Steve Toburen gives a complete answer to this question to a surprisingly complex question.
Stop sending broken items back out into the field
Change your Business Infrastructure to avoid ugly, profit destroying negative Moments of Truth!
Are your employees willing to “belch at the table”? – Part 1
You as the owner or manager in your company simply can’t count on the people around you to hold you accountable!
Should you check your Google rankings?
Google is the 600# gorilla in the “doing business on the Internet” room and you better play nice with it!
Escaping Groundhog Day Management – Part VIII
When we fail to hold ourselves accountable, we turn to blaming outside forces for our situation. And yes, blaming others is when we unknowingly commit ourselves to our very own Groundhog Day.
Escaping Groundhog Day Management – Part IV (Focus)
Owners that constantly change direction and don’t follow through on any of the plans get the company in trouble.
Escaping Groundhog Day Management – Part III (Focus)
The starting point to gain focus in your business today is to have a crystal clear vision of where your company is headed tomorrow. The vision I’m talking about doesn’t have to be fancy and it doesn’t have to be framed and hung on a wall.
“So how can I push my techs to sell residential contract cleaning?”
Increase your carpet cleaning cash flow with residential contract cleaning. Steve Toburen outlines how to improve Stay Beautiful contract signups.
Are your managers trapped in the middle? – Part 2
Each employee in any organization can have only one boss . In start-up companies or very small businesses that line of authority is pretty clear – but as the business grows (and managers or supervisors are added) those lines can quickly become blurred.
“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
What are the best evaluation methods to use with our staff?
Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …
Maturing gracefully in business- Part 3
Are you getting soft between the ears with your business? As we settle into familiar ways (the rut) of doing things it’s easy to blow off learning new things.
Are you “flogging” your best employees? (Part 1)
Do you long for an employee who can “do it all”? Don’t be too hasty. Chuck reminds us that loading people up can backfire big time!
The causes of “Swarm Management”- Part II
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!