“So how can I push my techs to sell residential contract cleaning?”

Increase your carpet cleaning cash flow with residential contract cleaning. Steve Toburen outlines how to improve Stay Beautiful contract signups.

Are your managers trapped in the middle? – Part 2

Each employee in any organization can have only one boss . In start-up companies or very small businesses that line of authority is pretty clear – but as the business grows (and managers or supervisors are added) those lines can quickly become blurred.

“Steve, why are my techs such pigs?”

A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.

What are the best evaluation methods to use with our staff?

Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …

The causes of “Swarm Management”- Part II

As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!