A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
Help your technicians start off on the right foot with these simple introduction pointers.
Most people depend too much on their sight – judging how a person looks to determine whether they fit the need. Here’s how you can be more objective when measuring job candidates.
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?
4 key SFS concepts to orient employees regarding working in the customer’s home or business.
The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
What do your employee’s take away from your staff meetings? Give them some homework.
Even the best employee quits. What can you do? Take action now by changing the way you look at hiring and employee development.