Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
employees
A few reminders on ‘staying small’…
There is no perfect answer. Carefully weigh the ‘risk/reward ratio’ of staying small NOW! (Not when it is too late to change your growth strategy.)
How to hire the ‘Very Best People’- Part 2
In this QuickTIP series I’m focusing on building a team of the Very Best People.
How to hire the ‘Very Best People’- Part 1
Simply hire reliable, focused, quality, ‘drama free’ individuals and your business (and life) will be fun again!
‘Recruiting’ the Very Best People (Part 3)
During your daily business routine constantly be on the look out for other companies employees that impress you.
‘Recruiting’ the Very Best People (Part 2)
Adding the VBP to your team will require an ONGOING EFFORT to reach out and recruit the Very Best People!
‘Recruiting’ the Very Best People (Part I)
Every day, you should be fighting/ clawing/ struggling and yes, COMPETING for the ‘Very Best People’ to join your business team!
WHY you must get rid of ‘Marginal Workers’ in your company.
Here’s WHY (especially right now with so many great VBP unemployed!) you should never ‘settle’ for a marginal worker (MW)
Will you be ‘shrewd’ or ‘inexperienced’?
The ‘silver lining’ in this whole mess? Smart entrepreneurs will emerge from COVID-19 leaner, stronger and (potentially) more profitable than ever before!
One great ‘sweet spot’ for commercial work!
Can this California cleaner find the ideal mix of commercial and residential work for her techs? Efficiency is key!
Challenge your new ‘Very Best People’ techs immediately!
Get your techs out in the field right away with two weeks training. Here’s how to implement it in your company …
How to develop ‘loyal’ employees…
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.
Do you look forward to your day?
Far too often we just sort of let circumstances and chance determine our life. As a new calendar year approaches Steve offers some points to ponder…
The life you save may be your own! (Or your customer’s life!)
Any death is a tragedy. But when people are killed from blowing off basic safety rules it is just so maddeningly senseless. Avoid this dangerous gas …
How do I set up a compensation plan?
It’s a classic question with a twist. Steve shares his favorite compensation factors to take into account regardless of how complex the situation.