How do you know when to walk away from a customer?
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.
finances
Affluenza … where does it start? – Part 2
As ridiculous as this might sound, handling finances and financial success is a learned skill.
Somebody always pays- Part 2
How often is the company checkbook used as a piggy bank for the owner’s personal purchases (some of which can be pretty grand) that bring no value to either the company or its customers?
Somebody always pays- Part 1
When you own a business the meter is always running and somebody has to pay the fare. Either it’s customer or it’s you …
Can I rebuild my struggling restoration business?
An experienced restorer has fallen on hard times. Steve offers short and long term solutions to a difficult situation.
Escaping Groundhog Day Management – Part II (Focus)
In today’s business environment it’s hard to focus on business objectives that extend beyond the next twelve months. However this FOCUS is not optional …
How to forecast (and avoid) upcoming issues!
Use this weekly cleaning company finances report to get a snapshot of where you are and what is coming down the road.
What’s in YOUR “pipeline”?
Every business needs a quick page-at-a-glance “State of the Union” Report on what is coming at them. (Both good AND bad!)
Angela’s Spaghetti Sauce (Part 1)
Chuck Violand takes away some important business concepts as he struggles with an old Italian family recipe. Did you know that what you don’t know may be the most dangerous thing for your success? Read on…
Is this considered breach of contract?
Just how long does an insurance company have to pay a duly processed bill? And how can a restoration contractor prevent getting hung out to dry?
Changing the focus in your company
Instead of focusing on your employees let’s look at other things that can drive us toward profitability.
“Success starts in your head” (Part 3)
Chuck Violand says we are all products of our parent’s attitudes about money and wealth. But maybe it is time you “grow up” and break free!
“Success starts in your head” (Part 2)
Many restoration owners get derailed in their search for success. Why? Chuck goes deep inside the human psyche for answers that we can use everyday.
“Success starts in your head” (Part 1)
In nearly 20 years of working with small business owners I’ve discovered this much: The root of profitability is deeply embedded between the ears of the owner.