Having problems? Don’t follow the lead of Corporate America
Great leaders don’t shrink back from responsibility. Chuck Violand offers an earnest plea to business owners: “Stop the whining and face reality”.
management
How to reverse “Owner Arrogance”
Chuck warns owners with 3 bad outcomes from executive arrogance. Then he shares specific tips on how to harness this negative energy for personal and business growth.
The destructive results of “Owner Arrogance”
It takes a healthy self-confidence to open and run a small business today. But Chuck Violand reminds you to not let this confidence morph into destructive pride and arrogance.
The “Lone Ranger” Rides No More (Part II)
Once you build your network of “informal” business advisers it’s time to actually listen. For self-made business entrepreneurs this is often easier said than accomplished.
“The surprising truth about what motivates us”
Most cleaning business owners believe that their workforce would perform better if only they could pay their people more. In other words, better monetary rewards = motivated employees. Motivation guru Dan Pink reveals why this is a flawed assumption.
The “Lone Ranger” Rides No More (Part I)
The image of the lonely but brave entrepreneur fighting against incredible odds is ingrained in the American psyche. Chuck Violand explains why this is so sad and unnecessary …
Give your cleaning and restoration clients the “Royal Treatment”!
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
WARNING! Nothing “Recedes Like Success”
One of our greatest threats is past success. Chuck shares two common “success pitfalls” for cleaners.
Compulsively measuring your success with customer comment cards
Most cleaners invite reviews; but not everyone examines them like they should. Steve revisits the “customer comment card” with a few modern tweaks.
I can’t travel but I REALLY need SFS! HELP ME!
An Atlanta carpet cleaner just doesn’t have the budget to attend SFS. Or does he? Steve shares some great low-cost and no-cost options …
Tom Barr uses SFS concepts to “clean up” in restoration.
Ex-paratrooper Tom Barr took the scariest “jump” of his life several years ago when he opened Platinum Restoration. Now Platinum is thriving and Tom credits much of his success to attending SFS twice!
Treat the 3 symptoms of an ADHDM manager!
Learn the destructive tendencies of the typical Attention Deficit Hyperactive Disorder manager. If you see yourself here help is on the way!
Solutions for an ADHD owner or manager!
So are you easily distracted/impulsive/scatter-brained and/or hyper-active? Then you may be an ADHD manager and YES- Chuck Violand explains that there is hope for you!
Business ADHD: Are carpet cleaners their “own worst enemies”?
Did you start your own business because you were bored/frustrated/unemployable??? Chuck Violand warns against the “Business ADHD Leadership” trait.
“Blogging”- A powerful tool for carpet cleaners!
“Big Billy” Yeadon shares his favorite online watering holes for the latest and greatest in marketing and management tips.