Don’t disrespect “followership”- Part 2

“Followership” plays an important role in being an effective leader. Chuck Violand shares three more suggestions to help you develop your followership skills.

Don’t disrespect “followership”- Part 1

While leadership is all the rage, Chuck Violand thinks it’s time to build a case for followership. After all, following is a critical component of being an effective leader.

“Batting lessons” for business owners- Part 2

Everybody wants to work for a winner. They want to follow someone who steps up and tries new things, even if it means striking out occasionally. You may not hit a home run but you just might get an extra base hit!

Why can’t customer service always be this easy?

Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …

To solve problems: “Less can be more”

How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…