Give your cleaning and restoration clients the “Royal Treatment”!
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
stage play
Create a great Moment of Truth BEFORE you ever start cleaning their carpets …
Resist the urge to run and “make production” at the beginning of your residential cleaning jobs. A few well-invested minutes and well chosen words can open the way for an improved working relationship with the customer.
Cut your home owner complaints by placing this “Spot and Stain Card” after the cleaning!
Don’t you just hate those nasty call-backs and complaints after you are convinced you left the carpets looking great? (Especially when the customer wasn’t even there when you did the work! Grrrr …) Here is one great way to pro-actively solve this problem before it even starts …
Give your fire and water damage insureds a tasty way to remember you!
It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
Doing “something extra” after cleaning her carpets …
Show care and concern for the well-being of your customer’s family and home by following this simple Procedure.
Mark troublesome pet odor spots before cleaning the carpet
Give pet problem spots priority by visually letting the customer know you are giving them the due attention.
Win the carpet cleaning cheerleader with a sweet reminder
One of our favorite SFS acronyms: “KISS” as in: “Keep It Simple, Sally”! Sometimes even the simplest of gestures can make the biggest impressions. Here is one “tasty” Cheerleader making idea to implement with your staff …
Never Stop Courting
Chuck Violand explores the similarities between the relationship of a courting couple and you with your employees, customers, suppliers, and other business “partners” who support you every day.
Switch places with the Customer
Put yourself in the place of the customer to get the full picture. Then make your work shine.
Take action with an “attitude of care and concern” when the customer speaks
How can you build a “caring attitude” into your cleaning company’s “communication infrastructure”? First things first- LISTEN! Second, take action. Here’s how…
Dry away your sweaty palms of nervousness
Sweaty palms are a BIG time negative MOT. While you may not be able to fully get your nerves under control, at least don’t let them show with this technique.
Jeff Cutshall finds inspiration for VAS in the sky
Similarities between airline travel and carpet cleaning?? You better believe it!
