Most cleaners love an upcoming week crammed full of jobs right from the git-go. But Steve says there are several subtle traps in overbooking your technicians. Learn how you may “Make More Money” by booking fewer jobs per week …
This restoration “Moment of Truth” checklist structures the job so that while your employees are doing the restoration work, they are also giving the home owner positive Moments of Truth.
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
Resist the urge to run and “make production” at the beginning of your residential cleaning jobs. A few well-invested minutes and well chosen words can open the way for an improved working relationship with the customer.
It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
Show care and concern for the well-being of your customer’s family and home by following this simple Procedure.
Give pet problem spots priority by visually letting the customer know you are giving them the due attention.
One of our favorite SFS acronyms: “KISS” as in: “Keep It Simple, Sally”! Sometimes even the simplest of gestures can make the biggest impressions. Here is one “tasty” Cheerleader making idea to implement with your staff …
Put yourself in the place of the customer to get the full picture. Then make your work shine.
How can you build a “caring attitude” into your cleaning company’s “communication infrastructure”? First things first- LISTEN! Second, take action. Here’s how…
Sweaty palms are a BIG time negative MOT. While you may not be able to fully get your nerves under control, at least don’t let them show with this technique.
Similarities between airline travel and carpet cleaning?? You better believe it!
