How to “work with” (not against) the Gate Keeper
If you make commercial cleaning sales calls you surely meet the gate keeper. Are they friend or foe? A lot depends on how you handle your interaction.
How can I improve my residential carpet cleaning growth?
Steve congratulates a Midwest owner/operator for his residential carpet cleaning growth and success. How can they make the jump to the next level?
How to overcome commercial inertia …
Let’s focus on commercial inertia with property and facility managers! (And insurance adjusters too.)
First impressions last!
Yep, relationships are forged (or lost) based on their first impressions (30 seconds). Now let’s get down to your business…
Why (and how) you should use an employee profile
Use an Employee Profile to introduce your workers to the customer in advance. Include the following to start building a relationship …
Don’t “take the money and run”!
So (hopefully) your phone is ringing of the hook, your days are crammed full and you are making BIG money. GREAT! And yet…
How (and why) to “intensely manage” your sales management
Who doesn’t want to increase high quality sales closings. 6 steps to implement sales management with accountability.
Sales tools to “make it easy” for your sales staff
Follow these 5 steps to give your commercial team the sales tools they need. Boost their confidence and make it easy to sell more contracts.
Commercial production is all about “efficiency”!
It is a simple equation. Faster, more efficient commercial production = more profit! Steve shares FREE resources to make it happen.
How to be more productive in commercial cleaning setup
This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
How to gain “Open Access” on commercial accounts
Open access means less hassle for the customer and way more flexibility for you. Here’s how to get the key on commercial accounts.
Give your commercial prospect the “open access” option
How many commercial bids have you given over the last 5 years with just one price? Please consider including this “open access” cleaning option.
How to convert wild guessing into an accurate commercial bid
Steve offers techniques for using a “test cleaning” to prepare an accurate bid.
Your most valuable tool is … ?
Your customer has feelings and that should interest you. This tip will help you gain new appreciation for the impression you make.
How can I speed up production?
Steve offers 8 tips to increase efficiency and speed up production for maximum profits. (Without creating negative moments of truth.)