Who should pay for my techs training and certifications?
A Memphis cleaner plays with his options of how not to get hung out to dry by his new technicians. Will it work? What else should he take into account? Steve weighs in.
carpet cleaning technician
Stay hungry, stay foolish – Part 2
As a business owner you work hard to hang on to the success you have achieved. But can you hang on too tight?
Stay hungry, stay foolish – Part 1
In 2005 Steve gave the commencement address to the graduating class of Stanford University. The advice Steve borrowed and was giving to the Stanford graduates was to “Stay hungry, stay foolish!” How can this phrase influence you?
Quit using your cell phone to check what time it is!
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
So do you play “second fiddle”? – Part 2
Business leaders work best with second fiddles who have a deep inner strength and confidence and who feel secure in their position. Second fiddles are much appreciated!
How can I hire someone who hasn’t applied?
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
Should “second fiddles” be ashamed of their position? – Part 1
The “second fiddle” title conjures up images of being second rate, living in the shadow of the one in first place, or riding someone else’s coattails. Is that fair… ?
Do a ‘Trial Hire’ BEFORE you ‘propose’ to a job applicant
So why not let both parties get to know each other before you “tie the knot” by offering full time employment? Here’s how to do this…
Escaping Groundhog Day Management – Part VIII
When we fail to hold ourselves accountable, we turn to blaming outside forces for our situation. And yes, blaming others is when we unknowingly commit ourselves to our very own Groundhog Day.
Escaping Groundhog Day Management – Part V (Discipline)
True leadership requires Discipline. Chuck breaks down what this means and how the cleaning and restoration executive can apply this vital characteristic.
Organize your truck for efficiency
Let’s focus on your “prime work space”- your trucks! And yep- I’m gonna hit ya with an old cliche: “A place for everything and everything in its place.”
Escaping Groundhog Day Management – Part IV (Focus)
Owners that constantly change direction and don’t follow through on any of the plans get the company in trouble.
Escaping Groundhog Day Management – Part III (Focus)
The starting point to gain focus in your business today is to have a crystal clear vision of where your company is headed tomorrow. The vision I’m talking about doesn’t have to be fancy and it doesn’t have to be framed and hung on a wall.
Escaping Groundhog Day Management – Part II (Focus)
In today’s business environment it’s hard to focus on business objectives that extend beyond the next twelve months. However this FOCUS is not optional …
Escaping Groundhog Day Management – Part I
Groundhog Day is a funny movie worth watching, but I must admit it would seem even funnier if it didn’t sound so much like life inside some small businesses