Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
Increase your client’s cleaning frequency with “Forward Scheduling” and your profits will soar!
Getting more done in less time means increased profits. Let’s focus on fewer steps back and forth when setting up on the job.
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…
Steve does the old “good news/bad news” routine with an Australian carpet cleaner. But even Steve’s “tough love” is positive for this family run business…
Instead of focusing on your employees let’s look at other things that can drive us toward profitability.
A SFS graduate has been practicing his “cold call” techniques on his past accounts. Steve stresses the need to get the “Law of Large Numbers” on his side and to offer “zoned cleanings”.
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
Words are powerful. Steve illustrates how a simple change of phrase will get you the credit you deserve!
“First impressions last.” It is that simple. So focus on those first two essential minutes on the job. For example…
The Strategies for Success program has always been the industry’s “Gold Standard” for business building help. Now Steve says SFS is even better for 2013…
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
Keep all your small tools together and make fewer trips to your service truck by applying this tip. By being more efficient you will make more money!