Somebody always pays- Part 1
When you own a business the meter is always running and somebody has to pay the fare. Either it’s customer or it’s you …
production
Stop sending broken/unsafe equipment back out on the job!
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
How can I hire someone who hasn’t applied?
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
Offer Priority Appointments to “lock in” your clients!
Increase your client’s cleaning frequency with “Forward Scheduling” and your profits will soar!
No more wasted trips to the service truck!
Getting more done in less time means increased profits. Let’s focus on fewer steps back and forth when setting up on the job.
How to be more productive in carpet cleaning
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.
Use the “Stickiness Principle” to be more efficient in your company
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…
Can you help me to “forward schedule”?
Steve does the old “good news/bad news” routine with an Australian carpet cleaner. But even Steve’s “tough love” is positive for this family run business…
Changing the focus in your company
Instead of focusing on your employees let’s look at other things that can drive us toward profitability.
How can I get regular accounts?
A SFS graduate has been practicing his “cold call” techniques on his past accounts. Steve stresses the need to get the “Law of Large Numbers” on his side and to offer “zoned cleanings”.
“Modularize” your on-site work
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
Make your first impressions stand out
“First impressions last.” It is that simple. So focus on those first two essential minutes on the job. For example…
So what can SFS: “Business Transformation” do for you?
The Strategies for Success program has always been the industry’s “Gold Standard” for business building help. Now Steve says SFS is even better for 2013…
Capture your employee’s creative ideas
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
Carry all your small items in a rectangular bucket
Keep all your small tools together and make fewer trips to your service truck by applying this tip. By being more efficient you will make more money!