Should I change over and pay commission?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
Steve Toburen
HOW (and WHY) to raise your prices!
You like most cleaning and restoration business owners are probably terrified to raise your prices! But don’t let another day go by. Here’s how to do it.
Can you be ‘too busy’?
Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
How to increase your employee’s self esteem
Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.
The why (and how) of firing a marginal worker
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Why (and how) to reward your staff with Employee Recognition
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
How to achieve ‘Balanced Efficiency’ on a residential job
How to increase efficiency on the job while still delivering ‘Value Added Service’!
Slow down- sell more!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
How to do ‘Serendipity Selling’
I loved “becoming family” with my residential clients. But the hardest money in our industry is residential.
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
‘Clearly defining expectations’ for your employees
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?
How to ‘prep’ your customers for extra-charge items.
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
Don’t let THEIR problem become YOUR problem!
Prep the home owner by interviewing them on your outside water options during the booking phone call.