Steve Toburen 
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
Prep the home owner by interviewing them on your outside water options during the booking phone call.
How long has it been since YOU (even slightly) raised your prices? Two years, five years, ten years… NEVER?
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Watch Steve Toburen’s interview with Jeff Cross on Straight Talk. There is even a PDF download bonus.
4 key SFS concepts to orient employees regarding working in the customer’s home or business.
The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
Listen carefully to your voice mail message through your prospective customer’s ears.
Stop worrying this winter. Steve shares a great tip to keep your van warm and avoid down time and costly repairs.
Over the last 20+ years I’ve told 1,000’s of Strategies for Success (SFS) students that, “All things being equal it is better to have MORE money than NO money!” Are we all in agreement?
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
