Steve Toburen 
Have you been stuck waiting and waiting and waiting and waiting for your contact to show up and lock up after you finish a commercial carpet cleaning account? Nothing is more irritating and frustrating. If it has happened to you then you will “feel his pain” as a Salt Lake city carpet cleaner shares the typical “key boondoggle” …
A Big Sky country janitorial business owner gets cold feet over his carpet cleaning endeavor. Steve reminisces on his days getting started in the carpet cleaning industry and points to light at the end of the tunnel. We all had our first cleaning job, didn’t we?
Help your technicians start off on the right foot with these simple introduction pointers.
Steve gets a surprise (and a lesson) in his Credit Card statement.
Make Cheerleaders in residential carpet cleaning before you even turn on your truckmount. How? Give your customer “the Illusion of Control”.
Steve’s take on wearing shorts during the summer. Three factors to consider.
Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation. So how can you survive and even prosper in today’s extremely challenging business environment? Steve shares the concept of “S/A” …
This SFS graduate from Florida needs to get away from the day to day grind of his business. Is selling the company the only answer?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
You like most cleaning and restoration business owners are probably terrified to raise your prices! But don’t let another day go by. Here’s how to do it.
Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …