Steve Toburen 
Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation. So how can you survive and even prosper in today’s extremely challenging business environment? Steve shares the concept of “S/A” …
This SFS graduate from Florida needs to get away from the day to day grind of his business. Is selling the company the only answer?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
You like most cleaning and restoration business owners are probably terrified to raise your prices! But don’t let another day go by. Here’s how to do it.
Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
How to increase efficiency on the job while still delivering ‘Value Added Service’!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
I loved “becoming family” with my residential clients. But the hardest money in our industry is residential.
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?