Steve Toburen 
The condition of your equipment represents the image of your company. Here is one example of how to always make the best impression by “double-dipping” …
Steve,
Just a short question. I’ve always felt like I should be able to charge a premium rate for night or weekend work. However, when I bring this idea up to other carpet cleaners they act like I’ve hit on their mother! What did you do and if you did charge more, how much over your regular rates was it and did you get any resistance?
Perplexed in Toledo
Life is too short for a cleaning professional to pass his or her day down in the dumps. Plus any attitude (good or bad) is highly “contagious”. Here is one tip to keep a sour viewpoint from creeping up on you …
Business is going great! Now there are big questions on the horizon. What to do next?
While carpet cleaning can be physically demanding work, there is no need to be a brute about it. Thinking ahead to avoid unnecessary damage can save time, save money and most importantly impress your customers. See how these principles are applied to moving “large dressers”.
One recent SFS graduate asks how she can add a monthly payment for future programmed maintenance cleanings into the lease. While Steve is no lawyer (thank goodness!) he does share some ideas…
The logistics of working in snow, ice and freezing temperatures can be miserable! Yet you got to pay the bills. These tools will make it easier.
Large scale institutional work can provide a great “base” for your business. Or it can destroy it! Steve gives some great “look before you leap” counsel that any company can use …
You’ve done a great job. The carpets sparkle and your customer is delighted. Now cap this job off (and create a Customer Cheerleader!) by explaining how her home can stay clean longer …
Mobile phone use by you or your cleaning operation employees in the home is a bad idea. Here are some options to curb the problem.
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
After having thoroughly impressed the customer with your cleaning and service skills, it is now time to lay the ground work for a future relationship. What better way than with a gift that “keeps on giving”?
To gain a long term client sometimes you need to work with their budget and cash flow in the short term. Steve shares some options…