Sell more ASO’s by “fading away”…
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
Steve Toburen
How can I calm a frazzled customer with a water damaged home?
An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?
Don’t let ’em get away!
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
What freebies should I give my carpet cleaning customers?
After having thoroughly impressed the customer with your cleaning and service skills, it is now time to lay the ground work for a future relationship. What better way than with a gift that “keeps on giving”?
Close more sales with “flexible payment” options
To gain a long term client sometimes you need to work with their budget and cash flow in the short term. Steve shares some options…
How can I reward productive employees?
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
How can I get my carpet cleaning techs to upsell?
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Help out a local kid while you save time, money AND irritation!
A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
Keeping your equipment shiny and pristine!
You want to take the dirt OUT of your client’s home, not bring more IN! This week’s QuickTIP shares how to always keep your equipment clean …
How to avoid getting hung out to dry on commercial carpet cleaning without a key …
Have you been stuck waiting and waiting and waiting and waiting for your contact to show up and lock up after you finish a commercial carpet cleaning account? Nothing is more irritating and frustrating. If it has happened to you then you will “feel his pain” as a Salt Lake city carpet cleaner shares the typical “key boondoggle” …
Intimidated by residential carpet cleaning! What to do?
A Big Sky country janitorial business owner gets cold feet over his carpet cleaning endeavor. Steve reminisces on his days getting started in the carpet cleaning industry and points to light at the end of the tunnel. We all had our first cleaning job, didn’t we?
Do you follow a 5-Step introduction sequence?
Help your technicians start off on the right foot with these simple introduction pointers.
Maintenance plans for steady income
Steve gets a surprise (and a lesson) in his Credit Card statement.
Place your Air Movers correctly to get more residential carpet cleaning work
Make Cheerleaders in residential carpet cleaning before you even turn on your truckmount. How? Give your customer “the Illusion of Control”.
So should we wear shorts?
Steve’s take on wearing shorts during the summer. Three factors to consider.