What medical questions can I legally ask?
A Texas restoration contractor needs help on complying with the confusing medical documentation laws. Steve reaches out to the experts…
carpet cleaning technician
The “I say … they do” myth (Part 2)
Regardless if you are speaking to senior managers, secretaries, technicians, or sales reps, they all need these 3 common elements when we ask them to do something new.
The “I say .. they do” myth (Part 1)
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.
Employee trouble in paradise…
Business is rocking … yet the office environment has this entrepreneur on his knees looking for how to bring peace to the valley.
“Success starts in your head” (Part 3)
Chuck Violand says we are all products of our parent’s attitudes about money and wealth. But maybe it is time you “grow up” and break free!
“Success starts in your head” (Part 2)
Many restoration owners get derailed in their search for success. Why? Chuck goes deep inside the human psyche for answers that we can use everyday.
“Success starts in your head” (Part 1)
In nearly 20 years of working with small business owners I’ve discovered this much: The root of profitability is deeply embedded between the ears of the owner.
Solid decisions- NOT “wishful thinking” (Part 4)
With this part 4 I’m finally done pontificating about the “Curse of Wishful Thinking”. But my final “wishful thinking” trap may be the most dangerous of all …
Respect your client’s “Personal Space”
You (and your employees) have a very short time to put your customer’s mind at ease. How long? Steve says two minutes! So you better get started off right…
Painting Your Success- Part 4
Ivan Turner brings this four-part series to a conclusion with a well illustrated summary. Whether you are an experienced or very new business owner, YOU are responsible for painting success in your work.
Capture your employee’s creative ideas
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
The Three A’s – Part 3: Affability
Are you nice to your customers? Who isn’t? But are you affable? In the speed of today’s business world being pleasant, friendly or sociable is a luxury many business owners feel that they just can’t afford. Chuck reviews why cleaners and restorers need a little bit of “bedside manner”.
Painting Your Success- Part 3
Here are three examples of well-known successful visionaries that overcame initial self-doubt.
Painting Your Success- Part 2
As you reach for success, you must defeat the inner Critic that wants to control your mental palette of choices. It is time to prepare yourself mentally for success!
The Three A’s – Part 2: Accessibility
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…