carpet cleaning technician

Praise employees AND promote your company

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Let’s be honest here. Few people brag about being a carpet cleaning tech! So Steve says you must motivate your employees with “Public Recognition”. (And get some free marketing for your company at the same time!)

Don’t disrespect “followership”- Part 2

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“Followership” plays an important role in being an effective leader. Chuck Violand shares three more suggestions to help you develop your followership skills.

Don’t disrespect “followership”- Part 1

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While leadership is all the rage, Chuck Violand thinks it’s time to build a case for followership. After all, following is a critical component of being an effective leader.

“Batting lessons” for business owners- Part 2

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Everybody wants to work for a winner. They want to follow someone who steps up and tries new things, even if it means striking out occasionally. You may not hit a home run but you just might get an extra base hit!

Skills to be a better business owner (Part III)

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Chuck’s wrap-up on being a better business owner. By mastering the executive skill-set you will give yourself a big advantage in leading your company to success.

Frustrated with the “new” generation of employees?

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It may be the most common lament from SFS members- “These young people don’t want to work like I did when I was young!” True … AND False. Big Billy shares two expert views of the “Millenials” entering the workplace…

Why can’t customer service always be this easy?

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Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …