To solve problems: “Less can be more”
How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…
carpet cleaning technician
“Breaking bread” brings your team together
People hire on with you for you for a pay check. (Duh!) BUT they stay long term because they “buy in” emotionally to the family atmosphere and shared vision you have created. Read on for how to do it …
Donley Services “cleans up” in St. Louis!
A savvy St. Louis entrepreneur checks in with a progress report for the SFS team and shares some resources with all of us …
The advantages of an “on-site” VAST seminar
SFS graduates are eager to turn their companies into fine-tuned Cheerleader making machines! BUT how can you get the average tech to “buy in” to your new vision? Jeff Cutshall has the answer …
American Airlines files Chapter 11- so what?
American Airlines was once the largest airline in the world and it now is struggling to survive. Anyone that has flown them over the past year could see the signs- in the AA employees! So can you learn an important lesson from AA’s sad example?
One tech or two on carpet cleaning trucks?
Nothing (with the exception of how to price your work) will get carpet cleaners more agitated than the eternal question of one person versus two person crews. Steve explains why he came down somewhere in the middle …
Great managers keep great employees
A departing employee will tell you, “I’m leaving for more money”. But normally salary is just the excuse. So HOW can you keep your employees long term?
Will a partnership help me grow my carpet cleaning business?
An Idaho cleaner is in between hiring his first employee or forming a partnership. Uh-oh! Time for another one of “Steve’s rants”!
Having problems? Don’t follow the lead of Corporate America
Great leaders don’t shrink back from responsibility. Chuck Violand offers an earnest plea to business owners: “Stop the whining and face reality”.
How to reverse “Owner Arrogance”
Chuck warns owners with 3 bad outcomes from executive arrogance. Then he shares specific tips on how to harness this negative energy for personal and business growth.
The power of your “Positive Reflection”
Make it easy for your workforce to enchant the home owner. And yes, appearances DO matter! With this simple technique you can remind your people to see themselves through the eyes of their customer.
The destructive results of “Owner Arrogance”
It takes a healthy self-confidence to open and run a small business today. But Chuck Violand reminds you to not let this confidence morph into destructive pride and arrogance.
The “Lone Ranger” Rides No More (Part II)
Once you build your network of “informal” business advisers it’s time to actually listen. For self-made business entrepreneurs this is often easier said than accomplished.
“The surprising truth about what motivates us”
Most cleaning business owners believe that their workforce would perform better if only they could pay their people more. In other words, better monetary rewards = motivated employees. Motivation guru Dan Pink reveals why this is a flawed assumption.
The “Lone Ranger” Rides No More (Part I)
The image of the lonely but brave entrepreneur fighting against incredible odds is ingrained in the American psyche. Chuck Violand explains why this is so sad and unnecessary …