Skills to be a better business owner (Part III)
Chuck’s wrap-up on being a better business owner. By mastering the executive skill-set you will give yourself a big advantage in leading your company to success.
carpet cleaning technician
Frustrated with the “new” generation of employees?
It may be the most common lament from SFS members- “These young people don’t want to work like I did when I was young!” True … AND False. Big Billy shares two expert views of the “Millenials” entering the workplace…
Why can’t customer service always be this easy?
Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …
Staying the course-Heads Up vs. Heads Down!
SFS instructor Chuck Violand reflects on the age-old entrepreneurial struggle between the important long-term vision and the urgent short-term reality…
Is Best Buy dying?
Best Buy should be King of the retail electronics world. So what went wrong? What lessons can a small business learn from the mistakes of Best Buy?
To solve problems: “Less can be more”
How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…
“Breaking bread” brings your team together
People hire on with you for you for a pay check. (Duh!) BUT they stay long term because they “buy in” emotionally to the family atmosphere and shared vision you have created. Read on for how to do it …
Donley Services “cleans up” in St. Louis!
A savvy St. Louis entrepreneur checks in with a progress report for the SFS team and shares some resources with all of us …
The advantages of an “on-site” VAST seminar
SFS graduates are eager to turn their companies into fine-tuned Cheerleader making machines! BUT how can you get the average tech to “buy in” to your new vision? Jeff Cutshall has the answer …
American Airlines files Chapter 11- so what?
American Airlines was once the largest airline in the world and it now is struggling to survive. Anyone that has flown them over the past year could see the signs- in the AA employees! So can you learn an important lesson from AA’s sad example?
One tech or two on carpet cleaning trucks?
Nothing (with the exception of how to price your work) will get carpet cleaners more agitated than the eternal question of one person versus two person crews. Steve explains why he came down somewhere in the middle …
Great managers keep great employees
A departing employee will tell you, “I’m leaving for more money”. But normally salary is just the excuse. So HOW can you keep your employees long term?
Having problems? Don’t follow the lead of Corporate America
Great leaders don’t shrink back from responsibility. Chuck Violand offers an earnest plea to business owners: “Stop the whining and face reality”.
How to reverse “Owner Arrogance”
Chuck warns owners with 3 bad outcomes from executive arrogance. Then he shares specific tips on how to harness this negative energy for personal and business growth.
The power of your “Positive Reflection”
Make it easy for your workforce to enchant the home owner. And yes, appearances DO matter! With this simple technique you can remind your people to see themselves through the eyes of their customer.