Skills to be a better business owner (Part III)

Chuck’s wrap-up on being a better business owner. By mastering the executive skill-set you will give yourself a big advantage in leading your company to success.

Why can’t customer service always be this easy?

Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …

So what “Success Skills” are you lacking? (Part I)

Sure, nobody cleans better than you do. Wonderful! We salute your hard work! And yet, are you still struggling after all these years? In this series Chuck Violand shares a few possible reasons why…

You just never know who is calling …

Tired of all the “how much” phone calls from Price Shoppers? SFS member Larry Holder reminds us that not all questions about price are from cheap people. Then Steve chimes in with a great (and free) phone script that answers “How much do you charge”?

To solve problems: “Less can be more”

How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…