The SFS / VAST team of Jeff Cutshall, Chuck Violand, Bill Yeadon and Steve Toburen share their insights into the best business practices and how you can make it alone in the Cleaning and Restoration Industry.
P&G, Starbucks and Whole Foods are all suffering from the economy. All three are making drastic changes. Which one is right and what can a small company learn from these lessons? Looking for your thoughts.
Now I’m not going to flog my sojourn down in the trenches of remodeling but let me share one anecdote that includes a lesson for all of us in the service industries.
Watch it, folks. Steve is off on one of his rants about customer service and this time he is more fired up than usual …
The Post-Customer-Service Age, Steve Yastrow says customer service is no longer a differentiator in business. Let’s hear your thoughts.
Market leaders cannot be everything to everyone. Different customers put different value on different things. Did Starbucks miss that idea in business school? Do they know something different about their customers? Or are they just desperate?
Delegation is essential whether you are a small owner-operator or run a multi-truck operation. Learn the “why and how” in part two of a series I call: Delegating or Shirking? You make the call!
Can discounting your price help drive more business? Take a look at Pizza Hut and see what it did for them.
You are creating package pricing brochure for your company. Do you want high price to low or the opposite?
Well you are about to find out……
How can a simple drink spill in the Denver airport turn into such a large mess?
The word “delegate” means to “entrust, assign or transfer a task, function or power to someone else.” Usually, when an entrepreneur thinks of delegating, they immediately think they must have employees to do so. Wrong!
As one of the oldest of the baby boomers I am not the first to jump on new technology. C’mon there is nothing wrong with 8 track players. But those techno geeks finally came up with something cool and easy to use.
Steve pleads guilty, your Honor, but with both an explanation (justification?) and a promise to make things right for all you restoration-only SFS site members …
In the 1967 movie “The Graduate” the most important word for Benjamin was “plastics.” In our current challenging economy the word is…..
Every time carpet cleaners start debating HOW to clean a carpet there is “blood on the tracks”. So sad, because what is “perfection” anyway?
