Mike Lamunyon: “I was ready to have a nervous breakdown before SFS!”
Mike reminisces on the growth of his restoration business and how Jon-Don and the SFS program have been his “Partners for Success”…
fire restoration
Creating Cheerleaders with “Magic Squares”
Let’s face it- in residential cleaning (or even more in restoration) it is all about “Putting on a show”! In this QuickTIPS we break down just why this “dog and pony show” matters so much.
Should I buy a restoration franchise?
Is disaster restoration a good fit for this Tennessee constructor? Steve’s “Who-What-Where-Why-When-How” response lays the groundwork for any business decision you might be pondering.
Win over adjusters with better communication
Win over adjusters by consistently “bringing peace to their valley”. How to do this? With good 24-7 communication helped with high tech!
Moment of Truth Restoration Checklist
This restoration “Moment of Truth” checklist structures the job so that while your employees are doing the restoration work, they are also giving the home owner positive Moments of Truth.
Winning over a traumatized fire or water damage client!
Tired of getting blown off by adjusters? Then prove to them that you will make their lives easier! Steve shares a great tip on getting the loss started off right.
“What a great feeling to have more than enough work!” Eric Blessit
Eric Blessitt with All Kleen Services, LLC in Hopkinsville, KY made big changes after attending SFS. The result? More and bigger jobs with MUCH higher profits. Learn how Eric did it …
Does your service “Rival” your competitors?
SFS columnist Ivan Turner can pull business (and life) lessons from the most unusual experiences. Today he focuses on the frustration of TRYING to pour dark, rich, life-giving coffee!
The importance of “trust” for carpet cleaners and restoration contractors!
Home owners are desperately searching for a carpet cleaner they can “trust”. So build their confidence by consistently reminding them that you are “trustworthy”!
Can you help me with a restoration “comment form”?
A Chicago restoration contractor wants to get feedback from his customers. Steve explains why this is such a great idea and shares some resources that are free for the downloading right here on this site …
A high class technique to create restoration Cheerleaders
Give that final boost to your restoration job with this elegant touch that truly is “fit for royalty”! Will the customer remember you and your fun antics? Definitely. Will they tell others about your services? IF you gave Value Added Service and then close the project with this “white glove” treatment, they will sing your praises from the roof tops!
How a “simple act of human kindness” can pay off big time with a fire and water damage restoration customer!
First impressions are lasting impressions. Start off on the right foot with your disaster restoration customers by showing genuine care and concern. How? By simply paying attention. Read on for the details …
Mike Lamunyon transforms his restoration company with SFS/VAST!
27 year industry veteran Mike Lamunyon has transformed his company with Value Added Service concepts. Every single one of his 20 plus employees are on board with the Value Added Service techniques taught by the Strategies for Success (SFS) seminar and Jon-Don’s one day “Valued Added Service for Technicians” (VAST) class. Check out what these programs could do for your company …
Give your fire and water damage insureds a tasty way to remember you!
It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
So what do you have against structural reconstruction in fire damage restoration?
Read about the pros and cons of structural rebuilding in fire and water damage restoration as Steve answers the question above …