How could your carpet cleaning customer forget about you?
You did a great job but you never heard from your customer again! Here’s 4 tricks to not let the customer forget about you.
Steve Toburen
Why (and how) to get repeat business …
Repeat business boosts your sales at a discounted marketing cost to you. Steve offers 3 tips to make it happen.
How can I compete with the dreaded preferred vendor?
Restoration preferred vendors have transformed the water damage mitigation world for the small independent restorer … and not for the better!
Why grow into a ‘Critical Mass Business’?
Just what is a Critical Mass Business and how can you make it work for you?
Do more cleaning while you are already on-site!
One of Steve’s favorite ways to add value and make more money on each job.
How can I avoid “wacko” clients after buying a carpet cleaning business?
A new carpet cleaning business is concerned that every customer will be off their rocker. See Steve’s reply …
Your SFS Team’s TOP 5 Sales TIPS
These five tips are timeless in effectiveness and global in their application. Be sure to implement these ideas in 2016.
Back to basics with ‘Moments of Truth’ (Part 3)
Organize and control your company’s Moments of Truth with these free tools.
Back to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
Mitigation versus structural re-construction?
Where is the balance between remediation and structural construction? Your priorities.
Steve offers some instrospective questions for meditation.
Back to basics with ‘just one thing’…
Manage your customer’s experience to be successful in restoration, residential, janitorial services, commercial, or concrete and tile & grout cleaning.
What to do when a commercial prospect “puts you off”…
How to negotiate with a time-strapped manager …
Get your staff up-to-speed on Insureds NOW!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
What is my “business good will” worth?
At the end of the day any business is worth what an informed and willing buyer is willing to pay for it!
How to increase your client’s ‘ASO Awareness’
Your challenge? You and your staff are busy! Yep, you need to “automate” the process …