The facts are in- your customers will buy more when they can pay with a credit card. Plus you get virtually instant payment instead of having to bill the client. But how can you process credit cards without a fixed terminal? Steve borrows some great resources from an old friend …
Everyone is talking about Groupon. Is it a great new marketing tool for our industry or just “Val Pak on steroids”? Bill Yeadon says “It all depends”!
Many cleaning techs are from the Millennial generation and so they expect “feedback”. Do they need to “quit whining and man up” or are your young techs correct in expecting communication from the boss? Big Billy Yeadon shares some thoughts …
The “social” aspect of sharing “likes” in Facebook is just a hi-tech, instant version of the “Customer Cheerleader” concept that SFS has been preaching for the last 14 years! So is your business tapped into the power of social media?
Consistency, Systems, Procedures… making it easy to do it right. Make a first-class arrival AND tactfully sell more services to EVERY single carpet cleaning customer.
Is your carpet cleaning/restoration company constantly “leaking”? The first road to patching the leaks is to recognize the problem … and its cause. Chuck Violand points where to look for lost energy, profits, … you get the idea.
A new Georgia carpet cleaner is worried about tackling the strange new world of Home and Trade Shows. Steve says Home Show marketing is great … IF you do it right! Here’s some tips …
A favorite fabric of the 80’s presents a unique cleaning challenge. Big Billy rides to the rescue with the solution and a painfully learned warning.
Bill Yeadon finds insights into the entrepreneurial psyche by focusing on this parable of a talented Baker’s path to financial success and personal fulfillment.
Today’s cleaning industry employee wants more than just a paycheck. Steve shares ideas how to promote a fun-loving family atmosphere.
So Chuck has weighed in earlier on why you need to get out of solving every single problem for your employees. Yet you are probably already there! So how do you get out of being a “problem solving Sugar Daddy”? Follow these four steps to relief…
Cleaning challenges come in all sizes, colors and ODORS! Bill Yeadon brings his technical expertise to an unfortunate and very smelly situation.
Time to get serious about making production. No need for controversy, each of these rotary wands specializes in its respective field. Invest your precious funds in the solution that best fits your cleaning business goals.
So how many problems did you solve for your employees yesterday? A lot? Feeling pretty good about yourself? Chuck Violand says “shame on you” if you have become the Chief Problem Solver in your company …
SFS Member Travis Popp reminds us to keep an eye on the details. Your company vehicles are a reflection of your cleaning and restoration company. Give them the respect they deserve with a simple and easy touch up.