Make a “Preemptive Strike” on your client!

You’ve surely heard the old saying: “You discover the problem and point it out to the client- they still ‘own it’. But when they find it and complain about it to you- now you ‘own it’!” Here’s how to make this into a system in your company.

“How can I deal with conniving Insureds?”

An apparently successful Florida restoration contractor is fed up with the daily shenanigans he faces. Steve shares a concept and solution…

Should I cover up shoddy carpet installations?

A Portland carpet cleaner has worked hard to build a retailer base. But now he is sick of bailing out his floor stores AND their “slap-it-in” installers! Steve suggests a middle ground…