Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
emergency water damage
Who’s going to pay for this emergency water damage job?
The property manager didn’t sign an authorization form for the emergency water damage work. Now what?
“Strategic Partnerships” cover your back!
Your very best “Strategic Partner” is Jon-Don and the SFS program! But what other options are out there?
Do I really need a mobile website?
Think your carpet cleaning company doesn’t need a mobile site? Think again, especially if you are in the disaster restoration business.
Develop a dedicated “water loss landing page”
You can’t depend on adjuster’s referrals alone for water losses. Desperate homeowners need your immediate expert advice. We show you how to be found easily.
What to do if no one will sign-on-the-dotted-line?
A San Diego contractor’s office manager sees trouble looming without signed authorizations for late night water losses. What can she do?
Restoration: Breaking through the PSP barrier?
So how can a water damage restoration company “break through the clutter” of an adjuster’s day? How can you get him or her to focus on the superior value and savings you provide?
The Three A’s – Part 2: Accessibility
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…
How to get more water damage jobs
This water damage interview form gives a professional polish to your company while putting the customer at ease as you offer answers to all their concerns.
Divide your water losses into two “phases”
Ever get tired of one minute being a Water Loss HERO and then all of a sudden you become a GOAT! Read how Steve solved this all-too-common problem…
The owner won’t sign over the insurance check- HELP!
A recent USA Today survey says 21% of homes in the US are worth less than the mortgage. Steve tells you how to protect yourself BEFORE you start remediation on these “underwater” houses that are really flooded!
TOP TEN #4- Make MORE $$$ by “Booking LESS”
Most cleaners love an upcoming week crammed full of jobs right from the git-go. But Steve says there are several subtle traps in overbooking your technicians. Learn how you may “Make More Money” by booking fewer jobs per week …