Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Steve Toburen
Success means being EXACTLY ‘on time’!
A great way to be different from your competition (and create an incredible Moment of Truth) is to knock on their door EXACTLY ON TIME!
Give your clients multiple chances to buy ‘Additional Service Options’!
There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
A few reminders on ‘staying small’…
There is no perfect answer. Carefully weigh the ‘risk/reward ratio’ of staying small NOW! (Not when it is too late to change your growth strategy.)
How to achieve success as an owner-operator!
“Small” decisions can determine your fate as a owner operator in the cleaning/restoration industry.
Don’t let ’em get away without a fight!
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
Why you need to ‘sell yourself’ to a job candidate!
Your existing employees, your customers and YOU deserve the very best!
How to hire the ‘Very Best People’- Part 2
In this QuickTIP series I’m focusing on building a team of the Very Best People.
How to hire the ‘Very Best People’- Part 1
Simply hire reliable, focused, quality, ‘drama free’ individuals and your business (and life) will be fun again!
Collection strategies on past due accounts?
6 recommendations to motivate your office staff and get those collections made now!
‘Recruiting’ the Very Best People (Part 3)
During your daily business routine constantly be on the look out for other companies employees that impress you.
‘Recruiting’ the Very Best People (Part 2)
Adding the VBP to your team will require an ONGOING EFFORT to reach out and recruit the Very Best People!
‘Recruiting’ the Very Best People (Part I)
Every day, you should be fighting/ clawing/ struggling and yes, COMPETING for the ‘Very Best People’ to join your business team!
WHY you must get rid of ‘Marginal Workers’ in your company.
Here’s WHY (especially right now with so many great VBP unemployed!) you should never ‘settle’ for a marginal worker (MW)
STOP ‘settling’ for less than the ‘Very Best People’!
Get out of your ‘hiring comfort zone’ and stop ‘settling’ for marginal employees! Doubt me?