How to ‘flip’ an angry customer
Dealing with upset customers can take a lot of time and patience. Is it worth it? Absolutely. Follow these three steps to diffuse and convert a tense situation.
Steve Toburen
SFS: ‘Winning over your caller’ online LIVE seminar!
In my online SFS: Winning over your caller! seminar on November 10th from 10:00-1:00 (Eastern Time) you’ll get guaranteed solutions to your profit-crushing phone problems.
Renovating your customer’s garage floor is a great ‘ASO’!
Would you like to easily make an extra $75.00 to $150.00 per customer AND leave the home owner delighted? Steve shares a vision he received while watching Big Billy Yeadon “spinning away” …
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Success means being EXACTLY ‘on time’!
A great way to be different from your competition (and create an incredible Moment of Truth) is to knock on their door EXACTLY ON TIME!
Give your clients multiple chances to buy ‘Additional Service Options’!
There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
A few reminders on ‘staying small’…
There is no perfect answer. Carefully weigh the ‘risk/reward ratio’ of staying small NOW! (Not when it is too late to change your growth strategy.)
How to achieve success as an owner-operator!
“Small” decisions can determine your fate as a owner operator in the cleaning/restoration industry.
Don’t let ’em get away without a fight!
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
Why you need to ‘sell yourself’ to a job candidate!
Your existing employees, your customers and YOU deserve the very best!
How to hire the ‘Very Best People’- Part 2
In this QuickTIP series I’m focusing on building a team of the Very Best People.
How to hire the ‘Very Best People’- Part 1
Simply hire reliable, focused, quality, ‘drama free’ individuals and your business (and life) will be fun again!
Collection strategies on past due accounts?
6 recommendations to motivate your office staff and get those collections made now!
‘Recruiting’ the Very Best People (Part 3)
During your daily business routine constantly be on the look out for other companies employees that impress you.
‘Recruiting’ the Very Best People (Part 2)
Adding the VBP to your team will require an ONGOING EFFORT to reach out and recruit the Very Best People!