Slow down- sell more!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
I loved “becoming family” with my residential clients. But the hardest money in our industry is residential.
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
Prep the home owner by interviewing them on your outside water options during the booking phone call.
How long has it been since YOU (even slightly) raised your prices? Two years, five years, ten years… NEVER?
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Watch Steve Toburen’s interview with Jeff Cross on Straight Talk. There is even a PDF download bonus.
4 key SFS concepts to orient employees regarding working in the customer’s home or business.
The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?