Why (and how) to reward your staff with Employee Recognition
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
How to achieve ‘Balanced Efficiency’ on a residential job
How to increase efficiency on the job while still delivering ‘Value Added Service’!
Slow down- sell more!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
How to do ‘Serendipity Selling’
I loved “becoming family” with my residential clients. But the hardest money in our industry is residential.
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
‘Clearly defining expectations’ for your employees
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?
How to ‘prep’ your customers for extra-charge items.
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
Don’t let THEIR problem become YOUR problem!
Prep the home owner by interviewing them on your outside water options during the booking phone call.
Analyzing your ‘3-Future-Goals’
How long has it been since YOU (even slightly) raised your prices? Two years, five years, ten years… NEVER?
Always Ask a ‘Courtesy Question’
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
ANSWER YOUR PHONE!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Video: How to ‘convert’ a complaining customer
Watch Steve Toburen’s interview with Jeff Cross on Straight Talk. There is even a PDF download bonus.
‘Pre-orient’ your employees with these 4 Core SFS Principles!
4 key SFS concepts to orient employees regarding working in the customer’s home or business.