Improve the relationship with the customer by focusing on calming the typical fears a home owner has about a new, unknown (and possibly very strange) carpet cleaning technician walking into their home. Read and IMPLEMENT this quickTIP …. please!
The homeowner/ carpet retailer relationship is a difficult and thorny one. Then along comes an unsuspecting carpet cleaner who just wants everyone to get along …
Make your employee’s first impression on the homeowner a positive one.
Hidden cameras, intercoms, even an open window can all lead to BIG negative Moments of Truth. Keep things on the straight and narrow by reminding your people that they are constantly being observed,
The condition of your equipment represents the image of your company. Here is one example of how to always make the best impression by “double-dipping” …
Life is too short for a cleaning professional to pass his or her day down in the dumps. Plus any attitude (good or bad) is highly “contagious”. Here is one tip to keep a sour viewpoint from creeping up on you …
While carpet cleaning can be physically demanding work, there is no need to be a brute about it. Thinking ahead to avoid unnecessary damage can save time, save money and most importantly impress your customers. See how these principles are applied to moving “large dressers”.
You want to take the dirt OUT of your client’s home, not bring more IN! This week’s QuickTIP shares how to always keep your equipment clean …
Help your technicians start off on the right foot with these simple introduction pointers.
Make Cheerleaders in residential carpet cleaning before you even turn on your truckmount. How? Give your customer “the Illusion of Control”.
Most people depend too much on their sight – judging how a person looks to determine whether they fit the need. Here’s how you can be more objective when measuring job candidates.
Listen carefully to your voice mail message through your prospective customer’s ears.
A great way to be different from your competition (and create an incredible Moment of Truth) is to knock on their door EXACTLY ON TIME!
Offer specialized services to deodorize real estate and you can lock up the real estate agent market. Sweet smelling properties sell fast!
Spring is a great time to get your equipment, truck(s) and/or you and your employees in order! But first avoid these spring cleaning dangers …