Never ‘accuse’ your prospect of having a “problem”!
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
first impression
The ‘why and how’ of avoiding NEGATIVE Moments of Truth
Negative moments of truth kill word of mouth marketing. Start creating cheerleaders today by avoiding these mistakes.
‘Careful Cleanliness’ pays off for contractors!
It’s all about how the customer FEELS about you and homeowners LOVE “clean”. That includes your vehicle, equipment, employees and YOU!
Help your clients ‘feel good’ about the condition of their home!
How many times have you had a residential carpet cleaning customer apologize to you for the condition of her carpets? This can be treacherous ground. This week’s quickTIPS shares a great response that will turn a negative in to a great positive Moment of Truth …
Keep your trucks clean and organized
Boost efficiency with clean and organized trucks/ techs. Here Steve offers 5 tips to make a difference right now!
How to make your clients feel ‘special’!
Use these techniques to share your cell phone number, make people feel special and get them to call you.
Expand your network of business contacts
It’s really very simple. “Friends do business with friends.” Here is a tip on how to expand your “referral network”!
Make the Cheerleader in ONE Minute (Or Less!)
Let’s see just how many great MOT’s we can create in the first minute with the client …
‘Mentor’ new hires for new employee retention
A new hire will decide to quickly quit OR stay long term during their first two weeks on the job. Steve share how to boost new employee retention.
A clipboard gives you “Instant Respect”!
Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
Seven words that book more jobs!
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
How to ‘stage manage’ your employee’s job routine
For a turnkey profitable company you must focus on efficient, consistent production AND a positive customer experience. This means defining the job routine.
Why (and how) you should use “VBQ’s” with your Initial Contact
Use this five step initial contact interview process to increase your commercial sales.
How to “work with” (not against) the Gate Keeper
If you make commercial cleaning sales calls you surely meet the gate keeper. Are they friend or foe? A lot depends on how you handle your interaction.