Should I switch and pay techs on commission?
All compensation arrangements have pros and cons. Steve reviews the options for commercial and other business models to pay techs.
hiring
Why (and how) to not “hire in a hurry”!
It IS possible to find better employees in the cleaning and restoration industry. Follow these 7 tips to start the process today.
Steve’s Top 5 “Grow Your Business TIPS”
Increased sales can bring growing pains that have destroyed many small business contractors. Here is some help …
Keep a reserve of great candidates!
Your best tech just quit! Be able to hire great people immediately when the need arises with these 5 steps.
How can I hire someone who hasn’t applied?
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
Do a ‘Trial Hire’ BEFORE you ‘propose’ to a job applicant
So why not let both parties get to know each other before you “tie the knot” by offering full time employment? Here’s how to do this…
How to train your techs for referrals
This “Initial Value Added Service Training” procedure gives you a step-by-step guide to pre-orient your employee on the hidden customer emotions confronting them on the job.
Leading your Cleaning/Restoration Business- Part II
Chuck talks about two struggles: Employee “pushing versus pulling” and how to resolve the eternal “short term versus long term” financial issues. Read on…
A great business card “Moment of Truth”
Tweak how you hand over your business card and you will make your prospect feel “extra special”. (And this is always a good thing!)
“Card” your new employee immediately
You’ve invested a lot finding, interviewing and hiring a new employee. Now help them to feel like part of your family….
Avoiding “Swarm Management” with a “good fit”- Part IV
Chuck winds up his series on “Swarm Management” by reminding us that generosity can doom your company. Instead, practice “tough love” by hiring based on the tasks ahead.
The causes of “Swarm Management”- Part II
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!
What medical questions can I legally ask?
A Texas restoration contractor needs help on complying with the confusing medical documentation laws. Steve reaches out to the experts…
The “I say … they do” myth (Part 2)
Regardless if you are speaking to senior managers, secretaries, technicians, or sales reps, they all need these 3 common elements when we ask them to do something new.
The “I say .. they do” myth (Part 1)
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.