Reply to “Unspoken Questions” with “Unspoken Answers”!
All customers have questions they don’t verbalize! Read here samples of “Unspoken Questions” that are screaming away in your customer’s mind right now.
quickTIPS
Go to Full QuickTIPS Directory
Tried and proven Techniques, Ideas, Procedures and Systems (TIPS) that have been submitted from Strategies For Success members. If you would like to join the fun you can submit your own as well!
Put on your “Customer’s Eyeglasses”!
“Putting on the on the Customer’s Eyeglasses” is my term for looking at yourself (and your actions on the job) through the eyes of your client.
Why (and how) to not “hire in a hurry”!
It IS possible to find better employees in the cleaning and restoration industry. Follow these 7 tips to start the process today.
Do your clients think you are a “bait and switch” company?
IF your client has “clearly defined expectations” you will never be accused of being a “bait and switch” guy! Here is how to get there …
They can’t buy if they don’t know about it!
Let your client know about their Additional Service Options BEFORE you arrive.
More profit now and a “guaranteed client” 12 months later!
Customers think they clean every year but often postpone the “Big Day” for two or three years! Yearly Scotchgard brings you more profit now … and later.
Do you give your people the time they need?
Overbooking does damage in a multitude of ways. Steve Toburen exposes these dangers and offers some practical solutions.
Help your customer spend more money on each job
Steve recommends multiple service options to add value while allowing your customer spend more money on each and every job visit.
Will your clients sing your praises online?
Clients sing your praises when they have been super impressed with your work. How can you make this happen today and EVERY day?
The Employee Profile Page helps break the ice! (Part Two)
Use an Employee Profile Page to introduce your employees before they even knock on the customer’s door. Steve offers key elements to include.
Breaking the ice! (Part One)
Steve provides a carpet cleaning preparation checklist to make things go smooth for the home owner and the carpet cleaning technician on production day.
How to break down the commercial and restoration “smoke screen”
When the prospect doesn’t like the price they use a “smoke screen” objection. Hurdle these objections in commercial or restoration with these key phrases.
Quote your highest priced package first!
You’re nervous. And yet Steve says to offer ONLY your highest priced package. Seem like a bad idea? Learn Steve Toburen’s 3-step ‘closing-the-sale’ sequence.
Develop “Referral Partnerships”
Referral partnerships with individuals or companies that serve your prospective clients gives you a boost that traditional marketing just can’t reach.
Use this residential maintenance program for “guaranteed” clients!
Small companies can enjoy large monthly cash injections thanks to a successful residential maintenance program. Boost your cash flow with “Stay Beautiful”.