How should I bonus my techs on their “Additional Service Options”?
Make it easy for your technicians to sell more on the job and you’ll make more money too. At the same time keep things transparent for everyone.
So should you ‘get small’? (Again!)
Many “burned-by-employees” cleaners and restorers reject the “getting big” dream and decide to “stay small” as a “Lone Wolf” owner-operator.
Wanna ‘Grow Your Business’? Great! Let’s get started!
Building my business into “something of value” was one of the great joys of my life. BUT to grow your company RIGHT isn’t easy!
Affluenza … where does it start? – Part 2
As ridiculous as this might sound, handling finances and financial success is a learned skill.
Communicate the week’s priorities
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it …
Apple is entering the local search marketplace!
How you decide to care for your online marketing needs is up to you. Just don’t put up your website and then go on “auto-pilot” and ignore big changes.
Get more by giving more…
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
Affluenza … are you infected? – Part 1
The virus to which I’m referring is still alive, well and thriving in far too many companies.
You be nice to me and I’ll be…
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
Using the “Triple F” Reply
Listen carefully: The vast majority of your “Why are you so expensive…?” customers don’t really care about price!
Mind YOUR business
Most of us have an over-active need for the approval of others. In the process, we let other people or things get in the way of what we could (and should) be. Even worse, we don’t achieve what we personally want out of life.
Clear, Honest, Open Communication is the key!
Communication systems help avoid costly misunderstandings and promote a professional, trusting relationship.
“Clearly defined expectations”= less problems!
By “pre-communicating” both you and your client 1) avoid ugly surprises and 2) develop a mutually respectful professional relationship.
Core Principle #1: “Goods” vs. “services”
What is the one common denominator of all the different “results” that our industry provides?
Words are so very powerful!
The phrases you (and your employees) use with the client can define you as a true professional.