David Pollay’s “The Law of the Garbage Truck”
Please see David Pollay’s excellent book “The Law of the Garbage Truck”
Keep a reserve of great candidates!
Your best tech just quit! Be able to hire great people immediately when the need arises with these 5 steps.
How to give “public recognition”
Improve your worker’s sense of self worth and you will create long term employees who love their job.
How should I write up an encapsulation proposal?
Should a professional carpet cleaner include details of encapsulation, extraction frequency, etc. in the job estimate?
How to improve your videos
Your customer’s biggest challenge? Choosing a cleaning or restoration contractor when they can’t “try on” your work BEFORE you perform it in their home or business.
Can you create a “picture”?
Let your client “pre-experience” the cleaning or restoration service you are selling.
“Assuming” can be a good thing
Keep a positive attitude to transform your conversation with a prospect into more of a “logistical consultation” than a sales call.
Making the Cheerleader- EASILY!
Give your workers a Service System (a SCRIPT!) to consistently guide the transaction’s Moments of Truth!
Keep it simple, sweetheart!
Does your cleaning/restoration company have these “Making It Easier” procedures implemented?
Using your vans to recognize great employees
You should frequently (every day if possible) tell your staff how much you appreciate them, but that is not enough.
“Differentiate” your company with videos
Host videos on your website so prospects can SEE what your company will be doing in their home or business.
SFS Member Profile: Referral Cleaning and Restoration
A HUGE thank you to everyone on the SFS team from all of us at Referral Cleaning and Restoration!
Alpha talk
There’s an epidemic of Beta Talk in business today and I think it’s hurting rather than helping.
Show me the money! – 2
How many of you are guilty of CPS? (“Collection Procrastinating Syndrome”.) Why? Because you dread and fear the “confrontation” of asking for your money. I did too!