Should I hire a whole bunch of part time salespeople?

A brand new commercial cleaning business owner wants to “blast” his sales area with a focused short-term team. Good idea? Steve and Chuck give feedback.

How can I compete against the ‘Big Boys’?

You don’t need (or even want to be) a national company. As you well know lots of people don’t like the “big boys” and prefer the local “little guy”. So don’t let yourself be intimidated!

How can I hire someone who hasn’t applied?

Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.

Can I rebuild my struggling restoration business?

An experienced restorer has fallen on hard times. Steve offers short and long term solutions to a difficult situation.

“So how can I push my techs to sell residential contract cleaning?”

Increase your carpet cleaning cash flow with residential contract cleaning. Steve Toburen outlines how to improve Stay Beautiful contract signups.

“Steve, why are my techs such pigs?”

A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.

What are the best evaluation methods to use with our staff?

Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …

Can you help me to “forward schedule”?

Steve does the old “good news/bad news” routine with an Australian carpet cleaner. But even Steve’s “tough love” is positive for this family run business…

How can I get my techs to be more like me?

Don’t expect to find clones of yourself in the employee marketplace. (And that’s a good thing!) Instead, Steve Toburen gives some alternatives to flogging your current employees.

How can I motivate my sales staff?

A California cleaning, restoration and flooring sales company owner is struggling with “demotivated” sales people. Steve shares some principles on how to run an upbeat sales meeting and how to help your staff (or you!) sell more jobs!