Cleaned and restocked vans… ALWAYS!
What do your technicians hate doing? My company’s point of pain was keeping service vehicles restocked … find a solution to keep your company progressing.
Why (and how) you should support your ‘front line technicians’
The tech takes the brunt of responsibility in winning Cheerleaders. How can your office staff better support your technicians?
Encourage teamwork with ‘a day on the truck’
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
Why ‘not knowing something can’t be done’ can be a good thing!
HOW can you calmly make wise and balanced business (and life) plans going forward? Here’s 9 introspective points to ponder on:
Your two word sales objection busting reply!
How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their sales objection with “Verbal Judo”!
Never ‘accuse’ your prospect of having a “problem”!
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
Kudos to a great Seattle SFS: ‘Business Transformation’ Group!
A big shout out to our August, 2019 SFS: Business Transformation graduates- you folks were seriously focused!
Home owners love technicians who love pets!
You can’t go wrong focusing on customer’s kids and pets. Steve shares how he programmed in some “pet positive” Moments of Truth into his technician’s daily routine …
The ‘why and how’ of avoiding NEGATIVE Moments of Truth
Negative moments of truth kill word of mouth marketing. Start creating cheerleaders today by avoiding these mistakes.
‘Careful Cleanliness’ pays off for contractors!
It’s all about how the customer FEELS about you and homeowners LOVE “clean”. That includes your vehicle, equipment, employees and YOU!
Help your clients ‘feel good’ about the condition of their home!
How many times have you had a residential carpet cleaning customer apologize to you for the condition of her carpets? This can be treacherous ground. This week’s quickTIPS shares a great response that will turn a negative in to a great positive Moment of Truth …
Tuning up your ‘Front Door Routine’
So you’ve arrived on time, introduced yourself and you’re even wearing your photo I.D. badge. Now what?
Are you a ‘gambler’?
Life is a gamble every day. And starting/ building/ running a small service business even more so! How can you improve YOUR safety net … ?
‘Atone for your sins’ with a Gift Card!
A lifetime customer is worth thousands in repeat business and referrals! Do more than “fix the problem”, win points with a gift check.
Never give up on a phone prospect!
Instead of meekly giving up when your prospect says, “Let me check with my husband/ wife/ boss” etc. you reply…