Why you should obsess over every single phone call!
Treat each phone call like the golden opportunity it is!
Don’t give up after they go with ‘someone else’!
All salespeople need to know how to deal with rejection. It is part of the process… Steve shares his favorite tips to overcome rejection.
Why ‘full confession’ is always best …
There will always be unsolvable problems in your customer’s home or business. How can you avoid endless callbacks to “fix the unfixable”? Here’s a simple reminder …
Make a ‘Quality Check’ call immediately after leaving the job
Today’s customer will post a negative online review BEFORE calling you! So get proactive by calling the client BEFORE they reach their computer keyboard!
How to (gently) promote online reviews
Promoting “word-of-mouth” referrals has always been the most effective business marketing. Online reviews are even better!
Can you have the ‘best of both worlds’?
Can you find your profitable “Sweet Spot” in the cleaning and restoration industry without hiring full-time workers?
WHY (and HOW to) START building a ‘Critical Mass Business’
Steve offers 5 tips to start growing into a CMB today.
Are you STILL ‘hiding out’ on the truck?
How can you define your ‘highest and best use’ in business, and thus guarantee your family’s future financial security?
The why (and how) of the ‘Busyness Trap’!
Are you busy, busy, busy? If so, CONGRATULATIONS! ‘Busy’ for sure beats sitting around hoping/ praying that your phone will ring! But sorry that is not enough …
Can I help others AND my company at the same time?
What factors should a California cleaner consider before helping out his local food bank? Steve offers his insights.
STOP procrastinating on firing a bad employee! Part 2
The TOP TWO REASONS to get loser people out of your business (and life) NOW!
STOP procrastinating on firing a bad employee! Part 1
Stop putting off important firings, vainly hoping the person will ‘improve’ (not gonna happen!) or at least quit on their own!
Keep your trucks clean and organized
Boost efficiency with clean and organized trucks/ techs. Here Steve offers 5 tips to make a difference right now!
A San Diego cleaning and restoration contractor wants out…
Are you sure you want to sell? Here are some other options. Also, what factors do many people miss when preparing their business for sale?
Watch out for ‘internally ruptured’ hose faucets this spring!
Use this QuickTIP before your spring rush to avoid internal rupture faucet leaks that cause an “unpaid water damage loss” and very unhappy clients!