“Becoming more efficient and productive”- Spring Stuart-Walker

“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”

“What a great feeling to have more than enough work!” Eric Blessit

Eric Blessitt with All Kleen Services, LLC in Hopkinsville, KY made big changes after attending SFS. The result? More and bigger jobs with MUCH higher profits. Learn how Eric did it …

Mobile credit card processing for a carpet cleaner?

The facts are in- your customers will buy more when they can pay with a credit card. Plus you get virtually instant payment instead of having to bill the client. But how can you process credit cards without a fixed terminal? Steve borrows some great resources from an old friend …

“I need help with a complex commercial cleaning bid!”

A California carpet cleaner is “drowning in the details” of a commercial cleaning bid. How should a carpet cleaner calculate a really large commercial job? Steve helps him rescue what may be a “golden opportunity”.

What can a carpet cleaner learn from the “Three Stooges?”

The “Three Stooges”? (We’re not talking about Chuck Violand, Big Billy Yeadon and Steve Toburen of SFS fame!) Nope, Chuck says that we learn how to avoid “Paralysis by Analysis” from Larry, Moe and Curly!

Cleaning professionals- Can you improve your apology technique?

Should you say you are sorry even when it is not your fault? Southwest Airlines’ “recovery system” is just one of the many reasons why they are king of customer service AND make money as their competitors go broke. What does your company do when “it” hits the fan?

Can I increase my profit on carpet cleaning sales by peddling carpet spotter?

We all want to increase profit per job. But Steve warns against getting distracted peddling product for pennies when you could be making Cheerleaders (aka. word of mouth referral machines). How?? GIVE AWAY a bottle of “Free Lifetime Spotter” to every customer …