Should you offer “Same Day Service”?
Offering “Same Day Service” can boost your ratings, income and keep you busy all year long.
Steve Toburen
What can I do with my high labor overhead?
Frustrated with high labor overhead? If you have employees it is an issue that requires attention. Steve offers 4 recommendations to offset the costs.
How can I organize my commercial cleaning accounts?
Get the key information down on paper so that ANYBODY can do the job in a pinch.
What’s on your phone?
Check these 3 things on your mobile phone right away to avoid alienating customers.
Words can destroy … YOU!
Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today and everyday.
Git yerself efficient!
What is your goal in business? “Be more efficient” should be near top of the list. Continue to work on the efficiency your company for many benefits.
“Only the paranoid survive!” Learn to anticipate problems
Do you know how to anticipate problems? Knowing what needs to be changed is the first step to avoid potential dangers in your business success.
The why (and how) of ‘tuning up’ your business…
Don’t run from business problems. Tune your business “hot rod” to create a valuable money making machine!
Reply to “Unspoken Questions” with “Unspoken Answers”!
All customers have questions they don’t verbalize! Read here samples of “Unspoken Questions” that are screaming away in your customer’s mind right now.
Put on your “Customer’s Eyeglasses”!
“Putting on the on the Customer’s Eyeglasses” is my term for looking at yourself (and your actions on the job) through the eyes of your client.
I sold my restoration company for 22 times MORE than I paid for it!
Do you have an “exit strategy”? This successful restorer sure is glad he took action after attending SFS some 10 years ago.
Why (and how) to not “hire in a hurry”!
It IS possible to find better employees in the cleaning and restoration industry. Follow these 7 tips to start the process today.
Do your clients think you are a “bait and switch” company?
IF your client has “clearly defined expectations” you will never be accused of being a “bait and switch” guy! Here is how to get there …
They can’t buy if they don’t know about it!
Let your client know about their Additional Service Options BEFORE you arrive.
How do you know when to walk away from a customer?
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.