‘Gently nudge’ clients to review their TECH!
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
quickTIPS
Go to Full QuickTIPS Directory
Tried and proven Techniques, Ideas, Procedures and Systems (TIPS) that have been submitted from Strategies For Success members. If you would like to join the fun you can submit your own as well!
Implement winter ‘comfort procedures’ for your customers
Take the FEAR out of your customers winter cleaning when you follow these winter safety procedures.
Adjusting your Phone Format(s) for the Pandemic
No matter what your personal ‘COVID opinion’ is you should be ‘pandemic proactive’ and include your ‘health protocols’ in your Phone Format(s).
Benefiting from ‘Positive Peer Pressure’
Loyal employees stay with you long-term based mostly on emotional factors.
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Focus on ‘Positive Accountability’ with your employees
Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Tweak your weekly staff meeting
What do your employee’s take away from your staff meetings? Give them some homework.
Why you MUST ‘convert’ EVERY lead! (Part 3)
It doesn’t really matter HOW a lead arrives- text, email, Facebook, Yelp, Google Adwords or even… by phone!
Why you need to ‘convert’ EVERY call! (Part 2)
Let’s do a ‘deep dive’ into the true cost of you not converting even one potential customer (lead).
Why you need to ‘convert’ EVERY call! (Part 1)
Your phone ringing will be a total waste of your time and money unless you obsess on this fact…
‘Lead Conversion’ is essential!
Don’t be surprised when your ‘very best’ employee quits!
Even the best employee quits. What can you do? Take action now by changing the way you look at hiring and employee development.
How analyzing each complaint can ‘tune up’ your company
A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.
How to ‘convert’ an angry client into a Cheerleader!
Fixing a complaint just gets you “even” with your client. Why not invest a few minutes more and create a “Turbo Cheerleader” while you are there anyway?